BNB not arrived from Bitmart for Withdrawal

Dear trust wallet team,

I sent my BNB wallet on Bitmart to my trust wallet and nothing has arrived? It seems held up. 6 hours ago.

My BNB balance still = 0. Nothing has arrived and the transaction is still pending.

Do you guys have to confirm anything your end…is your system down. I googled the net, these forums and other users experiencing same issue with delays. No-one from the support team is replying.

It still displays “processing”
Please can you assist and clarify what is going on please?

Thanks