BNB transfer from binance to BEP2 Trust not received

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6

I think I am having the same issue, please let me know when you fix it

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7

@Esther Can you provide more details about this issue?

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8

@Tobi here is my address, is there anything else I can do?

bnb18xkwg2uzfmvtqut9rztn4x4xeqjn7vhz0zq0rf

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11

@Tobi please help me with this issue🙏 I really need that coin, what should I do?

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12

@Rufus22 Can you please reimport your wallet again and see if that works, if it doesn’t, please provide a video recording of the issue.

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14

@Tobi I have tried several times uninstall and reinstall trust wallet and still not changing

Where can I send the video? I cannot attach here

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15

@Rufus22 Please attach to a google drive link and send here.

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18

@Tobi
I dont know what I should record, I hope this is right

://drive.google.com/file/d/1Eb5_BQO-RB7sqY1jJyfcYUat3Mr4K4jE/view?usp=drivesdk

I deleted the https so I can send the link

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19

@Rufus22 Can you go to your settings and change the the Node for BNB beacon chain under preferences.

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20

@Tobi still nothing happen

://drive.google.com/file/d/1Ek_IBrSH_UKfKOek2I30iU1jrTVVcmF9/view?usp=drivesdk

I deleted the https so I can send the link

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21

@Rufus22 Please open a support ticket below:

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24

@Tobi thank you for your help, the issue has been solved and I have retrieve my bnb token

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25

hi bro i got exactly same issues, how can you solve this problem? anyone pls help thank you

1 Like
26

hi bro i got exactly same issues, can you help me pls? thank you :pray::sob::sob::sob::sob::sob::sob:

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27

@zodmosess What exactly is the issue?

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28

hai i have the same issue, BNB beacon chain sent from binance not showing in my trust wallet. but the history say it is received and completed. can someone help?
i already open a ticket too.

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29

@fractals If you received your tokens but it’s not shown, you could try following the troubleshooting guide:

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30

hai Tobi, tried the [DIY] - Troubleshoot Guide, but still not showing my BNB

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31

hai Tobi can you help?

version : 8.12
address receiver : bnb1alpzhmqw0zrr42alq5thsafmv0xqlv426nsjp0
TX Hash : EBAD5FA4D1987D74ABFEF2A32E5F29AF001BB0677F22BC005F4DEC14AE94017F

thx

1 Like
32

@fractals I’d suggest you submit a ticket to customer support regarding this at support.trustwallet.com
Please ensure you include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with.

3 Likes