Bought Tomo 2days ago but I didn’t received yet

Hi
I’m from Iran bought Tomo 2days ago but I didn’t received yet. What can I do.

1 Like

Hello @Smn,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. TOMO wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link
  4. Screenshots of the wallet (including errors or missing balance)

Hi
I sent the information you wanted by email but I didn’t received any response

I do not have access to the emails. If you prefer going by that, wait for them to respond. Else, feel free to drop the requested details here.

Here are the information you wanted

Transaction hash:
scan.tomochain.com0xe098ccdb69e86603d49cf2db6e3d3d62fa2b156283eab5c9d2b747c241d19a9d

You sent it to the TOMOE (ERC20) wallet. Not to the correct one which is Tomochain.

Please follow this guide:

After getting the private key, open the Trust Wallet app > settings > wallets > + button on the top right corner > i already have a wallet > Tomochain > import the private key