Bought Tomo 2days ago but I didn’t received yet

Support & Feedback English
1

Hi
I’m from Iran bought Tomo 2days ago but I didn’t received yet. What can I do.

2

Hello @Smn,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. TOMO wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link
  4. Screenshots of the wallet (including errors or missing balance)
3

Hi
I sent the information you wanted by email but I didn’t received any response

4

I do not have access to the emails. If you prefer going by that, wait for them to respond. Else, feel free to drop the requested details here.

5

Here are the information you wanted

Transaction hash:
scan.tomochain.com0xe098ccdb69e86603d49cf2db6e3d3d62fa2b156283eab5c9d2b747c241d19a9d

Screenshot_2021-04-06-20-25-21-372_com.wallet.crypto.trustapp
Screenshot_2021-04-06-20-25-21-372_com.wallet.crypto.trustapp1080×2340 167 KB
Screenshot_2021-04-06-20-25-09-237_com.wallet.crypto.trustapp
Screenshot_2021-04-06-20-25-09-237_com.wallet.crypto.trustapp1080×2340 136 KB
Screenshot_2021-04-06-20-24-51-102_com.wallet.crypto.trustapp
Screenshot_2021-04-06-20-24-51-102_com.wallet.crypto.trustapp1080×2340 108 KB

8

You sent it to the TOMOE (ERC20) wallet. Not to the correct one which is Tomochain.

Please follow this guide:

After getting the private key, open the Trust Wallet app > settings > wallets > + button on the top right corner > i already have a wallet > Tomochain > import the private key