Cannot import ETH wallet using "import ETH wallet"

gugaiz · November 17, 2020, 11:42pm

Hi,

I have followed the steps here but I keep getting the error “Cannot import wallet ‘Invalid mnemonic phrase’ error”. I know the mnemonic phrase is right because when I use the exact same (using a QR) on a different wallet software, it imports the wallet without issues, it is only failing on Trust.

In case you are wondering, I am not using “multi-coin” wallet to do the import, I am using “ETH wallet”

What can I do?

iamdeadlyz · November 18, 2020, 1:40am

Hello @gugaiz,

From which wallet did you get your mnemonic phrase?

gugaiz · November 18, 2020, 2:32am

I created the wallet on metamask. As it was not working on Trust, I imported that wallet into imToken app and it is working without issues, only Trust failed to import the wallet.

iamdeadlyz · November 18, 2020, 3:00am

Please follow this guide: Migrate from MetaMask to Trust Wallet

gugaiz · November 20, 2020, 1:09am

Hi, thanks for the link. I already did those steps before writing here, but it is not working

iamdeadlyz · November 20, 2020, 2:13am

Have you tried entering your recovery phrase on BIP39 - Mnemonic Code (select ETH as the coin)? Is your recovery phrase recognized there?

gugaiz · November 30, 2020, 1:15pm

No, but as I said it works on other wallets. Sorry, but I don’t trust putting my key on a website.

iamdeadlyz · December 1, 2020, 3:02am

Understandable. Please check for spaces and try again. Make sure that you are using the latest version of the app as well (check the play/app stores for updates).