Hi,
I purchased Floki tokens over 2 years ago and I was able to safely retrieve them into my trust wallet account. However, about 1.5 years ago, I lost my phone so I did a remote manual reset of my phone thru Google. I have not touched my TrustWallet ever since but I recently decided to login to check my tokens. The problem is that when logging in, it asked me for the 2 factor authentication code which I was not able to provide because I did not physically have the phone (with the 2FA) any longer. I was able to log into my account using my seeds but after doing so, the balance in my account shows ZERO for all coins.
I remember I had some BNB and Floki but none of them are showing up. I went back to review the transaction history of the address I used to convert BNB to Floki (thru Pankcake swap) and the wallet shows that I do have Floki and BNB in the wallet and no new transactions were made, the last one being by me (the wallet is a trust wallet account). I read many posts regarding Floki in this community and none of them provided a solution to my problem. I even attempted (twice on January 14th, 2024) to submit a ticket to get help but all I received was an automatic response stating that my ticket closed even though I didn’t receive a response from someone or help.
Based on the posts that I read here, I am going to provide the information regularly requested:
Trust Wallet app version - 8.10.1
Crypto wallet address - 0x3DD442ae9Dbf05135742F7cbC85B3CA4CdE5823d
Transaction hash or link - I am providing a link to the wallet which holds all of the transactions history https://bscscan.com/address/0x3DD442ae9Dbf05135742F7cbC85B3CA4CdE5823d
Further details about your issue (please explain what you were trying to do) - I just want to retrieve my tokens so they show in my trust wallet.
Screenshots of the wallet (including errors or missing balance) - All coin/token balances are zero
Any help would be greatly appreciated. Thank you.