Cannot transfer out USDT with TRC20. Support does not work at all.

  • App version:
    • 5.9 (as indicated in the Trust Wallet app)
    • 7.19.2 (as indicated in Google Play, no option to update, says the latest version is already installed)
  • Wallet address: TP3kkPtmLM2dWCHVxnFrv7uTCm1b7nysKH
  • Transaction hashes:
    • 416588e96dfa6820a8b9c0b11696b2b75c547bd6dab39d7c72d516dc399b03ae
    • 7e9165d5ca7e67d0aa0997496a6dd482f2049c3271ce6b075a1e828f6ed7232f
    • d1b4ca529b3b923dfd19760a678466cd78716dfc5f6717e748f94e4203c9c474

I tried to send USDT (TRC20) from my TrustWallet multi-coin wallet three times: twice on 2023-04-24 and once on 2023-05-07. I had enough TRX for these transactions. However, all three transactions failed with the error FAILED -OUT OF ENERGY. For each of the three transactions, the same amount of 25.2 TRX was burnt, therefore I lost 75.6 TRX in total.

I opened a support ticket #487003 for this issue on 2023-04-23, and I received an email requesting further details. I promptly responded to the email but then received a notification that my ticket had been closed. I replied again to the same email and provided the requested details, but received the same closure notification. I followed up twice more via email to understand what was happening but received no response from the support team.


The dev team is working on it , what type of error you got ? OUT OF ENERGY ? , please wait for the next update it will be fixed soon .

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

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