Continuing the discussion from Cannot transfer out USDT with TRC20. Support does not work at all.:

[Dopeboi060]

Continuing the discussion from Cannot transfer out USDT with TRC20. Support does not work at all.:

@Paragraph2993

• App version:
  • 5.9 (as indicated in the Trust Wallet app)
  • 7.19.2 (as indicated in Google Play, no option to update, says the latest version is already installed)
• Wallet address: TP3kkPtmLM2dWCHVxnFrv7uTCm1b7nysKH
• Transaction hashes:
  • 416588e96dfa6820a8b9c0b11696b2b75c547bd6dab39d7c72d516dc399b03ae
  • 7e9165d5ca7e67d0aa0997496a6dd482f2049c3271ce6b075a1e828f6ed7232f
  • d1b4ca529b3b923dfd19760a678466cd78716dfc5f6717e748f94e4203c9c474

I tried to send USDT (TRC20) from my TrustWallet multi-coin wallet three times: twice on 2023-04-24 and once on 2023-05-07. I had enough TRX for these transactions. However, all three transactions failed with the error FAILED -OUT OF ENERGY. For each of the three transactions, the same amount of 25.2 TRX was burnt, therefore I lost 75.6 TRX in total.

I opened a support ticket #487003 for this issue on 2023-04-23, and I received an email requesting further details. I promptly responded to the email but then received a notification that my ticket had been closed. I replied again to the same email and provided the requested details, but received the same closure notification. I followed up twice more via email to understand what was happening but received no response from the support team.

[Paragraph2993]

This looks really bad, this issue persists for a long time, and this is not an exhaustive list of posts:

April’21 #127296
Feb’23 #688634
April’23 #754242
May’23 #761012

They just close the topics, I wonder if they have compensateTRX burnt for nothing to anyone. Guess no…

[k.amon]

@Paragraph2993

This looks really bad, this issue persists for a long time, and this is not an exhaustive list of posts:

April’21 #127296
Feb’23 #688634
April’23 #754242
May’23 #761012

They just close the topics, I wonder if they have compensateTRX burnt for nothing to anyone. Guess no…

Hello, there is no need to open a topic again and again, the problem should be fixed in the next update.

[k.amon]

Hello again, It should be fixed in the next update please wait. No need to open a new topic for it.