I made a token transfer to my wallet, and the token is under BEP20, but the network is unavailable; the available network was ERC20. I did the transfer with ERC20, and the transfer was confirmed in the blockchain that it was successful, but for 3 hours now, I have not seen the token in my wallet.
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@Chike83 To better assist, please send the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
- Transaction hash or link (if you have any, please copy and paste)
Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
Is there somebody can help me to put the my btc to my main wallet.it’s a big help for me . Thank you
Hi to
The version I have is 11.0(940).
I just wondering that is is the first time i encounter this situation.usually went I buy the btc .it turn into my main wallet.but this time.I saw my transaction.but not in the main wallet.is there any way to or how can we put the btc into the main wallet
@badette Please note that there is no support here and the best way to get help is to open a support ticket through your Trust wallet app.
Hi!tobi
Your just said that there is an error in my wallet,should I need to used a new wallet ID.
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@badette No please read my above message well, I never mentioned there being an error.
Please be careful with who you speak with and also like I said above, the best way to get support is through opening a support ticket through your Trust wallet app.
What do you mean by error node from the wallet.as I want to understand the situation of my btc transactions
Hi!I read it on your first message to me an error node from your wallet that is why I am asking what you mean by that .thank you best regards
@badette That was an impersonator and they’ve been banned, check the name it came from well and always do your due diligence. There’s nothing like error node.
What should I need to do to put the btc that I bought 2. Days ago to go to the main wallet.I can see it in the transaction but not transfer to the main wallet.thank you
Thank you I’m gonna go in troubleshooting to read and follow the instructions.I will get back to you once I’ll finish. Thank you
Hi!tobu I did reset my main wallet.I try to buy the btc to regain my other btc that I bought yesterday.It’s say transfer,but not in my restore main wallet.is there any problem that the trust have an issue.please let me know. Thank you
@badette Please open a support ticket from your Trust wallet app.
Before opening a ticket, ensure you have tried troubleshooting the issue yourself first, you can use the chatbot in your settings for common troubleshooting
Settings → Support
Then if you still have the error, open a ticket
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
Hi!toby
It’s me again badette.I did do the recovery of my main wallet and I tried to buy the btc for the third time.and it’s not show again in my main wallet but I can see it that it’s complete buy…please tell me what to do. Thank you
@badette There is a message shown when you click Bitcoin in your wallet that Transactions issues may occur. You can always check on the block explorer to see your funds.
Hi Toby,I can see my friend nd but I need it to be in my main wallet,it’s not in show.I can’t send btc to my husband.
Hi Toby,what should I need to do to to go my btc in my main wallet,ask I read some of the comments that they have the same problem with me.that I can see my transactions but it’s not in yet in my main wallet ,that’s why can’t send it to the other .