Coins missing from wallet

Hello I must make my heart phone new and now is my lucky block token away.
I need help please.

@Cb8732 Hey,
Kindly provide us the following details for better assistance,

  1. Your Trust wallet app version (Click on setting > about & take a screenshot. attach It here.)
  2. Your Crypto address. ( Click on receive near to send option. Take a screenshot, Attach It here)
  3. Transaction Hash / ID ( write down, If you have any)
  4. Screenshot from the wallet. (Errors, Balance aren’t displaying etc.)
  5. Explanation of your Issue.

Ich kann keine Mediendatein hier rein machen.

Da mein altes Handy kaputt gegangen ist, musste ich es auf mein neues Handy installieren.

Da habe ich gesehen das die lucky block token nicht mehr da sind.

Wie kann man die Dateien hier rein machen?
Bekomme jedesmal, das ich keine Dateien anhängen kann.

LG Chris

Screenshot_20220122-152224_Trust Wallet|225x500

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@Cb8732 kindly write in English & provide us the details we asked. We are unable to understand you.

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I don’t can send screenshots.

He say ever, you don’t can send pictures in this chat.

I must make my phone new.
And after the new installation, is my lucky block token away…

I need please help.

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@Cb8732 you can upload screenshots now. make sure to put all the details.

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Is there no proper support for the site?

Where to get sensible answers and help?

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After new installation of the trust wallet app.
Is all my lucky block token away.

After New installation is all my lucky block token away

@Cb8732 you have lucky block BEP-20 standard token while you are looking at Lucky block ERC-20 token. Kindly manually the token details to see your tokens.

token contract address : 0x2cd96e8c3ff6b5e01169f6e3b61d28204e7810bb

OK, and How I makes this.
Where I must make this with the Adress?
Of trust wallet or other site like coinmarket cap?

The article clarifies it and all other concerns! Read the article kindly.