I have the same problem, 2 days ago I sent 3038STMX from my binance account to my Trust Wallet but the funds are not showing in the wallet. I use Trust wallet app version 1.30.21 on my samsung phone. Here are the transaction details:
I submitted a ticket to support but i did not get an answer and I am not sure who to contact. Can someone please help? Thank you so much
Thank you for the reply. Yes I see the coin sigh STMX ERC20 on the wallet, I added it before hand but the funds sent are not showing as it says 0 stmx???
Sorry I could not up load a screenshot of my wallet here.
@DannyGLOW how will this be solved by Trust Wallet? You already sent them to remitano address. If they are not willing to refund or credit your account you can consider it as lost. We’ve nothing to do from our side.
@Alan47 yes you did and thank you very much, but please read my enquiry. I had already the StormX coin added to TW but still the funds are not showing in the wallet. I did all the checking before asking for help here and at StormX. I have sent an enquiry to the support but i am not getting any feedback??
I sent ETH from binance to trust wallet. The transaction is completed in binance account but i have not received it yet on trust wallet ,i also received a message that the crypto was transferred successfully to my trust wallet. Help please
@Alan47 Hello, I followed your instructions to re-import my wallet. I deleted it and reinstall following the how to link. everything went well but the result is that I still have 0 stmx showing.
What do you think could be the problem? It’s a little bit depressing to see one investment just disappearing like that. I took them out of an exchange to secure them I ended up loosing them!!! Nobody at the support of TW has an idea why they are not showing? Thank you. I noticed that when I clic on trade stmx, the coin is not found ? Although the coin has been added and custom added again and again… Can this be a clue? Lili