Crypto sent to trust wallet not received

Support & Feedback English
1

Hello, please I made a MATIC deposit to my trust wallet from Binance but for the past four days
I have not received the fund. I also contacted Binance and they informed me the transaction is success in their system, so to contact trust wallet to fix this issues.

Please below is my transaction Txid : 0x58c454368b2d52a94014c23243f2e0a61301ba48aa0a452f551e802a568c4ec0.

Please kindly assist me to resolve this problem

Screenshot_20240113-150756
Screenshot_20240113-150756720×1600 71.7 KB

10 Likes
2

@Vincent311 Your token was received and you only need to add it manually.

7 Likes
3

Please, I have already add the token manually but I still can’t see my token in my wallet

5 Likes
4

@Vincent311 Can you provide a screenshot

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5

Screenshot_20240113-150756
Screenshot_20240113-150756720×1600 71.7 KB

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Screenshot_20240113-150851
Screenshot_20240113-150851720×1600 99.6 KB

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7

@Vincent311 Please follow the troubleshoot guide below:

2 Likes
9

Please problem have not been fixed after following the troubleshoot guide

1 Like
10

@Vincent311 This is a list of your transactions and you received it, you may be adding the wrong token.

2 Likes
11

@Tobi please I have the same issue crypto sent from roqqu app to my trust wallet has not been recieved and it’s more than 30hours. Please help me

2 Likes
12

@Lincon56 Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

3 Likes
13

Trust wallet Version: Version 10.6 (883)

Crypto wallet address : bc1qx2hcqnjswpvvuyf9m2jxh2nfj6vg0k406mqv3p

The transaction hash states; N/A

Transaction ID: 71801305

3 Likes
14

@Lincon56 That address has no history of transactions. You should probably check the sending wallet.

3 Likes
15

I got about 5$ ltc and its confirmed but i didn’t got it

Transaction hash : 28a0d2c72b818e7722d75ee9be22f455b1210c04f8cfff86ddbf06fe232c90e1

Receiver wallet : ltc1q60nkhhmnjyalxn26erx5fs0tdk6g7mwj8r39n4

3 Likes
16

@Erfan8r11 Please follow the troubleshoot guide below:

3 Likes
17

Bitcoin has been sent to my wallet but I’m yet to receive it
Please help me out this is my first time of using trust wallet

2 Likes
18

@Fundman please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

1 Like
21

Can you help me?
This is destination wallet:

0xc706AF90Ca521c7A9C32Bff79c5aE58Fd813c582

This is hash :

0x82e8ad2c7258654d56ebae150e86c2957fc8c26882b1f86b1bc54a881cb43f4e

2 Likes
22

@Hosein2 You received BEP20 USDT and you need to add it as a custom token.
Tap the upper right icon in your wallet, search USDT and enable the one with the BEP20 tag.

1 Like
23

I bought BTC using trust wallet and i it hasn’t reflected in my wallet

Address ::: bc1qcrlxvgcctx2q3eq8z8seccljshed08lkvss4a2