Hello ^^
I’m having exactly the same problems he encountered.
I had a failed transaction while transfering my coins from trust wallet to binance and I have gotten a refund.
The problem is I have no screenshot or whatsoever from the transaction.
I can’t even see my transaction history on my wallet
Hello @Miso08,
To better assist, please send the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
- Transaction hash or link (if you have any, please copy and paste)
- Screenshots of the wallet (including errors or missing balance)
Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
Obviously says I can’t comment with screenshots
Please Is there anyway I can go about it?
Hello i am having a similar issue
Converted BNB smart chain to EPIK prime but tokens are not showing in my wallet. I already own some of the token in the wallet
Version 7.16.2
Transaction hash
0xf8fb93f7f539212d43de179364f57a16cb63f699bdc6628fe01e55bc3b62e3c0
Wallet address is
0x306Ebb81438c3069Be6A1e6c6aD811e74e313cd9
Missing balance 146,168 EPIK
Thanks
Hello @Crg55,
When a token has been successfully sent to the wallet and does not appear in the list of assets, it can be manually added as a Custom Token, to do so you can follow this guide.
Make sure you use the correct information to add the token, which you can find below; the name and symbol should be filled automatically.
Network: Smartchain
Contract address: 0x368ce786Ea190f32439074e8d22e12ecb718B44c
Decimals: 18
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I already have the token added, i owned some EPIK before this transaction
The balance did not update
Should i delete and reload the wallet?
It didnt work. I deleted and reimported the wallet and added EPIK, no luck.
Im lost, any other suggestions?
@Miso08 Did you input a destination tag when sending?
It seems you need to contact the Binance support team regarding this.
1 Like
I think I understand the destination tag being omitted
I’m filling a complaint on binance now
But I need my txID from trust wallet which I can’t find since I can’t access my transaction history
Please is there anything I can do about it?
@Miso08 Here is the transaction hash:
032868BFB9A9C37963E9BB5285EEF97521E3AD1ED713340A3D1E2DCD7D905FB8
In case of next time, you can always check on the explorer with your receiving address
1 Like
Thank you so much for your attention and effort 
I just finished filling my complaint
They’ll be giving a reply in 3 working days
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Hello I have an issue with swapping Bnb for crypto the amount of BNB is gone but the crypto never came and it’s showing that the transaction is completed , I really need some help here … This the transaction - 2460B560E9E49044210680752BF6517E826310E3379E9FDA2C2F5971EBF5DB68
Hello @StanOPT,
From the transaction ID you gave, it shows you actually made a transfer out to this address bnb1mll935tzxq57l8ka8cuvkrtej6yk4afek6nk5m and not a swap.
I am unable to upload the screenshot from my android device for some reason
