Cryptocurrency lost

Hello ^^
I’m having exactly the same problems he encountered.
I had a failed transaction while transfering my coins from trust wallet to binance and I have gotten a refund.
The problem is I have no screenshot or whatsoever from the transaction.
I can’t even see my transaction history on my wallet

Hello @Miso08,
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

Obviously says I can’t comment with screenshots
Please Is there anyway I can go about it?

@Miso08 Please try uploading the screenshots now.
You have the permissions to now.

Hello i am having a similar issue
Converted BNB smart chain to EPIK prime but tokens are not showing in my wallet. I already own some of the token in the wallet
Version 7.16.2

Transaction hash

Wallet address is
Missing balance 146,168 EPIK

Hello @Crg55,
When a token has been successfully sent to the wallet and does not appear in the list of assets, it can be manually added as a Custom Token, to do so you can follow this guide.

Make sure you use the correct information to add the token, which you can find below; the name and symbol should be filled automatically.

Network: Smartchain
Contract address: 0x368ce786Ea190f32439074e8d22e12ecb718B44c
Decimals: 18

I already have the token added, i owned some EPIK before this transaction
The balance did not update
Should i delete and reload the wallet?

@Crg55 Yes please.
You can reimport your wallet and add the token manually again.

It didnt work. I deleted and reimported the wallet and added EPIK, no luck.
Im lost, any other suggestions?

@Crg55 Kindly send a screenshot of your wallet showing the token you added.


@Miso08 Did you input a destination tag when sending?
It seems you need to contact the Binance support team regarding this.

I think I understand the destination tag being omitted
I’m filling a complaint on binance now
But I need my txID from trust wallet which I can’t find since I can’t access my transaction history
Please is there anything I can do about it?

@Miso08 Here is the transaction hash:
In case of next time, you can always check on the explorer with your receiving address

Thank you so much for your attention and effort :blush:
I just finished filling my complaint
They’ll be giving a reply in 3 working days

1 Like

Hello I have an issue with swapping Bnb for crypto the amount of BNB is gone but the crypto never came and it’s showing that the transaction is completed , I really need some help here … This the transaction - 2460B560E9E49044210680752BF6517E826310E3379E9FDA2C2F5971EBF5DB68

Hello @StanOPT,
From the transaction ID you gave, it shows you actually made a transfer out to this address bnb1mll935tzxq57l8ka8cuvkrtej6yk4afek6nk5m and not a swap.

I am unable to upload the screenshot from my android device for some reason

@Crg55 you can upload screenshots now.