Did not get the ETH yet from Moonpay

Same boat, anyone have any luck with customer service from either Trust Wallet or MoonPay?

I suppose that we are just gonna have to wait, I made a purchase of a 1,100$. So I hope it gets reflected soon.


Ok, I see some balances now. Took about 4 hrs to show up :dizzy_face::dizzy_face::muscle::muscle:🤦:money_mouth_face:, happy swapping, Safemoon??

Here was the last response I got from Moonpay support. This was 12 hours ago and still haven’t seen funds sent. Glad to hear some people are getting, hopefully they sort this out today.

Thanks for getting in touch, and apologies for the wait on your crypto!

We’re having some delays in processing transactions as we are currently receiving an unusually high volume of orders.

Please know we’re working to process yours as soon as we can and expect to send it in the next couple of hours — we’ll send you a confirmation email as soon as the crypto has been sent to your wallet.

Please let us know if you have any additional questions.

Best regards,

MoonPay Support

I am having the same issue, Purchased ETH from moonpay via trust wallet over 13 hours ago, Moonpay states it is delivered and nothing shows in trust wallet. I contact Moonpay and the best they can do is ask if my address was correct and of course it was. I am now missing $300 in my Ethereum.

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Its almost 24 hours, nothing shows up. Moonpay told me to contact Trust wallet. PLEASE HELP.

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Did you have to contact moonpay? I’m having the same problem as everyone else and am getting frustrated they keep bouncing us back and forth

And the moderator here is just ignoring the question, so frustrated. I bought through Trust wallet app, but it just not working.


I am having the exact same problem and so are many others. Moonpay and Trustwallet just keep sending you back and forth and neither will take responsibility to remedy the situation. Very frustrating…especially when the delay is causing me to miss out on the altcoin im trying to purchase with it.


How the status of you transaction with moonpay? Any update please, i have same issue like yours.

Bunch of fucking jokers man running a multi million dollor company and have no clue how to deal with customers, it’s a mary go around with them, I should have stuck to coin base way less complicated than this

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Alright guys, so here’s my update. I received ETH on 2 out of 3 transactions that I processed yesterday. The transaction hash that I was sent on these 3 separate transactions have proved useless.

I looked at the 2 transactions that finally processed on Etherscan and they are completely different transaction hashes than the ones sent to me via email for tracking purposes. That’s odd to say the least. I’m starting to think Moonpay didn’t have the ETH or server load on hand to process all of our transactions and is processing as they can in reverse order.

I’m waiting on my original order though.

So here’s an update to my issue…finally received my eth deposit to my wallet 12 hours later. Not sure what caused the delay…but happy it was rectified.

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Also just received funds after 22 hours. Hope everyone else got theirs too.

Samething here mate bought some last night, first time using moon pay the service is horrible, should have just stuck to coinbase instead, support for both moonpay and trust wallet sucks, both telling you to contact the other, with mine I cannot find the tnxhash. 0x00ed38aee3a91cdd1ce04c0b46de8c332ba0e83fa3079f38ab3813451b2cc689

Hey I had two transactions yesterday that say completed but I haven’t received yet. I talked to moon pay and they said to contact y’all.
My two transaction IDs are:



It seems like this is quite a common issue, why hasn’t it been fixed yet??

I tried to attach the screenshots like instructed below but it says I can’t embed media products in the chat. If you need the screenshots I’ll gladly email them to an email you provide

Bought some Eth this morning with moon pay… Says that the transaction has been completed, yet the funds have yet to be deposited to my wallet. Is there a certain amount of time everyone needs to wait? Did I get scammed? Is there any positive outcomes from any of you?

I’m having the same issue receiving my eth from MoonPay although it says complete and the transaction link isn’t pulling anything up. Please double check mine as well.

Hi everyone, third-party crypto providers like MoonPay, Simplex, etc. are taking time in distributing the bought cryptos due to the increased demand. It is best to contact them directly. Ticket links can be checked here:

Initial info regarding buying cryptos: