Same issue. Purchased 12 hours ago, got confirmation email that it was delivered etc. No ETH in wallet.
Transaction ID:
126ab29e-bd0d-4a86-81e5-cdb9167982d6
I am in the exact same boat as everyone above.
Made 3 ETH transactions last night. All show as completed by Moonpay yet the Transaction Hash is blank showing no record of these being processed on Etherscan.
My version is 5.21
My address is 0xc8281501f72D1c94c71dFC85F9daac2586364eA9
Transaction #1
Receipt date - April 18, 2021
Transaction ID ba4ddd52-bcac-4b1c-ac8e-271d0cbca962
Destination Wallet Address - 0xc8281501f72D1c94c71dFC85F9daac2586364eA9
Transaction Hash - 0x27f9a945c499556d344c31a26729cb825ef95a4802d6a2ea9eab776f7bd6b5c7
Transaction #2
Receipt date April 18, 2021
Transaction ID - 5aa08979-8880-4403-ac46-aeb4037c1d84
Destination Wallet Address - 0xc8281501f72D1c94c71dFC85F9daac2586364eA9
Transaction Hash - 0x2faa14b1deaacac0957d8de9bb0cd249e382fe7722bb4abbf8f2665cb15f13f9
Transaction #3
Receipt date April 18, 2021
Transaction ID - a8fc6735-5a69-40b2-9fd7-148e170bca34
Destination wallet address - 0xc8281501f72D1c94c71dFC85F9daac2586364eA9
Transaction hash - 0x499bd514384ff27322a02cf111af660bbb59e7b4ed58e5cb40b2df4cd28c3dbd
Seems to have the same problem as everyone else bought eth using moonpay and everything says delivered and all but nothing is appearing in my trust wallet. Iāve contacted moonpay and theyāre saying to contact trust support . So I really donāt know wth is going on I just want my eth or my money back please.
Transaction ID 2e960a30-41e2-4f34-abdb-d81992cd0631
Destination wallet address 0xfc8D66C63724524a6394e5043Ab642fE67e91214
Transaction hash 0x247c1f8ae6c141f054bce86f0a7b0c90eb5746f3f310d562f8bc667b89f41972
Version 5.21
3 Likes
Can someone update, how long did you wait for it to show up in your wallet???
I havenāt received my eth, and I bought yesterday thorugh moonpay, Transaction appears complete and all info right. They send me a support message after I wrote them and told me to get in contact with trust wallet support team. Please help!
2 Likes
Yeah, same thing here. I tested out with multiple transactions, now nothing appear haha, first time using thisā¦so kinda frustrated. It will appear here hopefully all the panic buy get cool down a bit.
Hope those folks who gotnthe eth in the wallet can report back??? Thanks
1 Like
Same boat, anyone have any luck with customer service from either Trust Wallet or MoonPay?
I suppose that we are just gonna have to wait, I made a purchase of a 1,100$. So I hope it gets reflected soon.
2 Likes
Ok, I see some balances now. Took about 4 hrs to show up 
š¤¦:money_mouth_face:, happy swapping, Safemoon??
Here was the last response I got from Moonpay support. This was 12 hours ago and still havenāt seen funds sent. Glad to hear some people are getting, hopefully they sort this out today.
Thanks for getting in touch, and apologies for the wait on your crypto!
Weāre having some delays in processing transactions as we are currently receiving an unusually high volume of orders.
Please know weāre working to process yours as soon as we can and expect to send it in the next couple of hours ā weāll send you a confirmation email as soon as the crypto has been sent to your wallet.
Please let us know if you have any additional questions.
Best regards,
Angelo
MoonPay Support
I am having the same issue, Purchased ETH from moonpay via trust wallet over 13 hours ago, Moonpay states it is delivered and nothing shows in trust wallet. I contact Moonpay and the best they can do is ask if my address was correct and of course it was. I am now missing $300 in my Ethereum.
1 Like
Its almost 24 hours, nothing shows up. Moonpay told me to contact Trust wallet. PLEASE HELP.
1 Like
Did you have to contact moonpay? Iām having the same problem as everyone else and am getting frustrated they keep bouncing us back and forth
And the moderator here is just ignoring the question, so frustrated. I bought through Trust wallet app, but it just not working.
3 Likes
I am having the exact same problem and so are many others. Moonpay and Trustwallet just keep sending you back and forth and neither will take responsibility to remedy the situation. Very frustratingā¦especially when the delay is causing me to miss out on the altcoin im trying to purchase with it.
2 Likes
How the status of you transaction with moonpay? Any update please, i have same issue like yours.
Bunch of fucking jokers man running a multi million dollor company and have no clue how to deal with customers, itās a mary go around with them, I should have stuck to coin base way less complicated than this
1 Like
Alright guys, so hereās my update. I received ETH on 2 out of 3 transactions that I processed yesterday. The transaction hash that I was sent on these 3 separate transactions have proved useless.
I looked at the 2 transactions that finally processed on Etherscan and they are completely different transaction hashes than the ones sent to me via email for tracking purposes. Thatās odd to say the least. Iām starting to think Moonpay didnāt have the ETH or server load on hand to process all of our transactions and is processing as they can in reverse order.
Iām waiting on my original order though.
So hereās an update to my issueā¦finally received my eth deposit to my wallet 12 hours later. Not sure what caused the delayā¦but happy it was rectified.
1 Like
Also just received funds after 22 hours. Hope everyone else got theirs too.