Did not get the ETH yet from Moonpay

I am going to cry now… $500 worth of eth, is gone :cry:

I sent payment to Moonpay. I kept waiting for an hour and it is nothing… I dont want to close the app because I might lose my money totally…

:sob: the moon keeps encircling… what going on??

@vreis9 @Spin1080 @ROB096 @frankvento @tuttsepopjones @Cleve95 @rainbow69

For double-checking, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. ETH wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
  3. Transaction hash or link given by MoonPay
  4. Screenshot of the email from MoonPay (showing the transaction hash, destination/receiver address, and amount, you can cover the order ID)
  5. Screenshots of the wallet (including errors or missing balance)

here is my public address:
My Public Address to Receive ETH: 0xd8cdF2e96E96D4fB9abFB0285bC3075Fa0f871Be

I can provide the other information. But, I am worried that if I click “Done” it might lose my money and more have more issue with the transaction later on…

Thanks for the response. I really appreciated it.

Thanks again.

@rainbow69, did you receive an email from MoonPay regarding your purchase?

6 hours later and still like this, sir… :frowning:

I am worried to press the “Done” button…

also, i sent a ticket to moonpay. No response yet… im getting worried…:frowning:

Sorry to hear about that. In this situation, only MoonPay can assist, as they have the transaction history. You have to wait for their response about the purchase.

Hi I am having the same issue. Crypto says delivered but it is not in my TrustWallet. :frowning:

Same here. Bought eth at 8am this morning got confirmation and said it went through. Went to track my transaction and said it was delivered at 8:40 to my trust wallet and its not there. 5 hours later and its still not there

Thank you For your help. My problem has been resolved through trust wallet support.

Just got word that MoonPay had an outage last time due to the influx of orders.

Please reach out to them directly so they can investigate: https://support.moonpay.io/hc/en-gb/requests/new

Going on 12 hours and my eth still hasnt been delivered to my wallet but moonpay says it has been. Hash shows nothing and says sorry not found. What is going on this is ridiculous and I what I paid for what do I need to do. I already contacted both of you and its ridiculous how slow you guys are.

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Same moonpay shows delivered but not showing up in trust wallet. When I check the hash it shows no results.

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In the same situation as others above… I purchased from Moonpay and haven’t received my ETH.

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Same issue, Moonpay said they delivered it and exact same response as everyone stated above.

My details are as below.

Transaction ID 071116bd-3a5a-48bc-ac8c-21a09de45075
Destination wallet address 0x8ae01b75fdcf937f234eabe965fbfcc657d7e3e3
Transaction hash 0x8c0dee57e55f7db99bdc456a3839c57b304316e6a44cb2ff495f95e1693ece0e
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Has anyone gotten payments from Moonpay here? Same issue as everyone above, going to contact my bank tomorrow to report fraud/chargeback to my card if Moonpay does not send funds. Rediculous Trustwallet, to support such fraud and I will not be using your wallet in the future.


Exactly what I was thinking, they stated that it has been “delivered”, ridiculous

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Mine finally showed up in my wallet. It took about 3 hours after showing delivered.


Same thing here. Next day and still haven’t received it.
Id: cf92b51c-dfb6-44d2-90ef-ef08b96e9722

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Same issue, purchased 8 hours ago. Moonpay sends email that says everything is complete yet I have 0 in my ETH section of Trust Wallet.

Order ID


Sending to


|Transaction hash|0x948bf3ca822e00b27299ce28b0ccced421a49e14891c15fcf49be6c5354fe0c9|

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