Samething here mate bought some last night, first time using moon pay the service is horrible, should have just stuck to coinbase instead, support for both moonpay and trust wallet sucks, both telling you to contact the other, with mine I cannot find the tnxhash. 0x00ed38aee3a91cdd1ce04c0b46de8c332ba0e83fa3079f38ab3813451b2cc689
Hey I had two transactions yesterday that say completed but I havenāt received yet. I talked to moon pay and they said to contact yāall.
My two transaction IDs are:
0x8753ec49122795e9a4b6bc1785a9586b31d549b22da072f74d22e353e4c7a768
0x44b3255b971347cf1556bd8c0a1f20a165b20a84b1a7690ea111e2d2a4326530
It seems like this is quite a common issue, why hasnāt it been fixed yet??
I tried to attach the screenshots like instructed below but it says I canāt embed media products in the chat. If you need the screenshots Iāll gladly email them to an email you provide
Bought some Eth this morning with moon payā¦ Says that the transaction has been completed, yet the funds have yet to be deposited to my wallet. Is there a certain amount of time everyone needs to wait? Did I get scammed? Is there any positive outcomes from any of you?
Iām having the same issue receiving my eth from MoonPay although it says complete and the transaction link isnāt pulling anything up. Please double check mine as well.
Hi everyone, third-party crypto providers like MoonPay, Simplex, etc. are taking time in distributing the bought cryptos due to the increased demand. It is best to contact them directly. Ticket links can be checked here:
Initial info regarding buying cryptos: