Didn’t received my Bitcoin

Hi Tobi, my transaction has been refunded but i still can’t send out, it is showing Txt conflict code 400 how can i do to send this out pls

@Mynameisme Can you please reimport your wallet and try again.


I tried reimporting now and it shows me the initianl pending trancation has not been cancled, it was still pending and i still can’t send out from my wallet, it keeps showing tnx conflict 500. How long would these take now

@Mynameisme You’d need to wait for the next update, there’ll be a fix.

Hi tobi, thanks for letting me know about the fake profile.

Where can i find the transaction hash?

@Saf27 When the BTC was sent, you must have been provided with a transaction hash in your transaction history.

I dont know where to find that🙈 can you tell me where i can find it please.

@Saf27 Since you sent from an external app to your Trust app, i’m not sure where you can find it on that app.
But in your Trust app, when you tap on your transactions, then “More Details”, you’re taken to the explorer where you can see your Transaction hash.

Hi, im not sure my messages are sending? Can you confirm if they are as i cant see them on the chat

Hi tobi,

Yes I’ve found it. So my details are:

App version:
8.2.7

Address:
bc1qyumsxm348uegw0ha4gjpwg9qjcw37mq5q5w0ew

Hash:
63721aba052d2b8788cc0bb17c63089dd30213294a199e9a540f7984eda62bdb

@Saf27 You received the BTC already

But the amount didnt even reach my wallet address. It took about 2 days for the transaction to go through. I was told there was an update happening on the 11th this month. But i didnt receive the money. I sent it from my own revolut acct

@Saf27 If you click the link i sent above, you’d see it’s in your wallet already.
You can follow the troubleshoot guide below if they’re still not visible

Yes I restarted and cleared the cashe.

Its still not showing. Why is it not showing?

Also, i have a similar issue with one of my other trust wallets were my balance completely vanished…why would that happen?

@Saf27 Can you provide a screenshot?


What do.you need a screenshot of? Im having a lot of issues with trust wallet.

@Saf27 Screenshot showing your BTC balance


Yeah ive attached it to this message.

@Saf27 Your BTC isn’t missing.
Check the explorer again, your balance is the same as the explorer.

What do you mean tobi? When ive made payments before the balance reflects the same. And if i need to make a payment im only give £19