EGC Coins never arrived to wallet

I purchased EGC with bnb through pancakeswap. My coins have never arrived in trustwallet balance. Please help.

Android app version 3.20
Transaction : 0xda7bd77a25024682c0b213537e27f7d31d77874e715f9afdba4062439c3da628

Hello @sinjjin
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0xe25fbab22c11b69363ae9664692261045ef63576
Decimals: 18

Thank you. Is there a reason the wallet shows two different EGC tokens? In trust wallet I show the normal evergrow token. And then I have egc in a white circular BEP20 Evergrow token? I get an error when trying to upload a screenshot. Says I don’t have permission. The white Circle BEP20 evergrow has the majority of my coins but doesn’t reflect the market changes.

@sinjjin probably you bought fake token. You can contact project team to confirm if you bought real or fake token.

If I have already made a successful previous transaction do I still need to create another custom coin? I ask because I made a second transaction that has not shown up in my trust wallet. The transaction hash is below:

Any help would be appreciated. Thank you.

@knock To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

@Alan47 can you help me? I transferred shib from binance to trust but they didn’t reach my wallet, what do I do?

Your withdrawal address is 0xe7bB2cB7747c40880634aA05F7dd55B34837D333,txid is 0x8d74ea64c085584dd5fe3b38fbd7dcbedeca68e44352cc6aec9e508b2c07594a

Hello @Ltop4
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search SHIB and enable the one with BEP20.

transaction hash: 0x028cf3fe1a737fe0429cb79899d81bab512714a7fd6f59489f07848667a064ad

I made a successful purchase of EGC a week before I attempted this transaction on November 13, but my second purchase never showed up. My initial coins have been staked on the Evergrow website if that matters. Any help would be appreciated. Thank you.

The transaction hash you sent above shows you sent directly to a contract address.