Exchanged tokens but they do not show up in my wallet

Support & Feedback English
41

Hello, I transferred some Solana currency from my wallet to an exchange office. It is now 10 days, but unfortunately it has not reached the destination exchange office yet. The addresses are correct, and the word “correct” was done on the site and in the wallet.But it has not yet reached the exchange wallet !

42

Hello @kazemrayane
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

43

I have gone to transaction history in Dapps and there are a few transactions I can view where I used WBNB, like this one (only this in this format)

0xadd996df8f448c70175356e34ea87c8e7f375169bed7b4c471e9d34e26b294d5

but I only made approx $500 USD worth of purchased in WBNB. There are a bunch of Pancake swap transactions listed that I can’t see any info on other than a transaction fee.
My Pancake swap says there is no recent transactions in my history, so I don’t know where the rest went.

44

Done this a lot … any chance of a phone call to help me? Please I don’t know what else to do

45

A post was split to a new topic: Exchanged BNB with ETHM

46

Hello. Please help me. I have just exchange token with Erc20 in Uniswap but i did not receive any coins but my ETH is reduced and show completed.
Thank you for your help.
Transaction Hash:
0xddc632a594913208ee61474b2b1abf67205192b17f3750520842d4dfd6bfb9ee
Status:

Fail with error ‘UniswapV2Router: INSUFFICIENT_OUTPUT_AMOUNT€’
Contract [0x7a250d5630b4cf539739df2c5dacb4c659f2488d](Uniswap V2: Router 2)
Warning! Error encountered during contract execution [Reverted]

47

Hallo saya juga mengalami ini,tadi pagi saya menukar coin BUSD dengan my Shiba academia di pancakeswap namun hingga saat ini coin saya tidak muncul di dompet trustwallet bisa tlong di bantu? 0x42b3af7a29054d81ac004679d9346b58b1bdb2db111a8cf3d5765344c5755ddd

48

@Queeniele you have to contact Uniswap as it is Uniswap router error not app error.

49

Hi Alan,
The same thing is happening to me. I transferred bnb to dogo on pancake swap and then tried transferring it to my trust wallet. It’s been 12 hrs and I still don’t see it.

TxHash:
92C289D6FD741884D12AAD2D45CAD89080394F15DAF690159D1C67F1AC31AC2A

50

Hello @Jkara22 this is not PancakeSwap transaction for swapping. You transferred your BNB from your wallet to another wallet (bnb1lpg377p5kjayh2yd2qe9gtnke635jeh3w4p6ev)

51

How would that happen tho if I was just switching bnb to dogo. Can I find out the wallet and get it back or no?

52

How could that happen if I attached my wallet and swapped bnb to dogo on pancake swap. It connected to trust wallet after to confirm. Is there anyway to reverse the transaction or get the money back to my trust account?

53

@Jkara22
Please be informed that Trust Wallet cannot reverse, cancel, nor refund confirmed transactions in the blockchain.

54

A post was split to a new topic: I´ve purchased GSHIP

55

Hey Alan, I was hoping you might be able to help me out. I have transferred DOT to my wallet and when I go to my ‘Main wallet’ screen I can see it shown in my balance.
However when I try to swap any DOT it shows my balance as 0 and doesn’t allow me to swap.
Similarly, if I click on the DOT balance in my main wallet, it provides me the options to send or receive but not to swap?
Thanks!

56

Hello, I sent BNB from a wallet I own to my Trust Wallet and it never showed up. It’s been over a week and I see where it was done successfully. I know where the mistake was made as it was BNB erc transferred to a BNB Smart Chain address. Is there any way of getting my funds back or is it lost forever? I tried the iancoleman site but had no luck.

57

Hello @eerico18
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

58

Hello @Maza1
You need to check what network your DOT is on and what network the swap supports.

59

I’m sorry iI cant upload my screenshots. it says “Sorry, you can’t embed media items in a post.”

Transaction Hash: 0xa67b8b898dc7a16fef9f190fc6a5763ee9a7e633f49eba07a45b2d97ed10eed4

Receiving Trust Wallet address: 0x899b68CC4E0A0009c08A066b5263079d10c3c511

Trust Wallet version: 6.11

60

I’m sorry iI cant upload my screenshots. it says “Sorry, you can’t embed media items in a post.”

Transaction Hash: 0xa67b8b898dc7a16fef9f190fc6a5763ee9a7e633f49eba07a45b2d97ed10eed4

Receiving Trust Wallet address: 0x899b68CC4E0A0009c08A066b5263079d10c3c511

Trust Wallet version: 6.11