I am having an ongoing problem with Trust wallet. I transferred MATIC tokens to my trust wallet and they never arrived. I have submitted a ticket 125002. I was emailed a guide by support, even though I already followed the same guide before submitting the ticket. I followed every step. It did not help. I’ve emailed support back twice with the information they requested. However I still have not heard anything back. My money is missing and I need to find it. Thank you for your help.
Trust Wallet Version 6.11 (6111)
QR code of crypto address attached
Transaction hash from ether scan attached
Screen Shot of my trust wallet showing no MATIC tokens