Help ticket for missing transfer

Support & Feedback English
1

I placed a swap in pancake today; tagcoin for bnb, then swapped bnb for eth. It was all successful in pancake and it still hasn’t arrived in my trustwallet

Screenshot_20220211-110115_Trust Wallet
Screenshot_20220211-110115_Trust Wallet1080×2220 181 KB

Screenshot_20220211-165746_Trust Wallet
Screenshot_20220211-165746_Trust Wallet1080×2220 203 KB

Screenshot_20220211-165841_Trust Wallet
Screenshot_20220211-165841_Trust Wallet1080×2220 142 KB

Screenshot_20220211-165853_Trust Wallet
Screenshot_20220211-165853_Trust Wallet1080×2220 211 KB

1 Like
2

@Semmz To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

8

@Alan47
After 48h no one from trustwallet support answered me, i lost my 100 dollars litecoin and didn’t receive it in my wallet,tx was successful
Tickets number: 650268 &649643
Tx hash:6463b01dc0af6492084bc41dd4535defd057e27836567644d8be8fbca84fde1e

9

@Shahrokh1 Your tokens are in your wallet

Please follow the troubleshoot guide if you’re unable to access your tokens.