Help! Voyager token not received

Hi, I sent VGX from binance to trust wallet and it has not arrived. I checked the which shows it’s been completed and checked the recipient addressed which is correct. However it’s not showing in my trust wallet. I have contacted support on Facebook, Twitter and their automated support service and haven’t had any response! Please help!

Hello @Chiguar To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hi, thanks for getting in touch.

App version: 6.4 (643)



Receiving wallet:


Situation: I was trying to transfer vgx from binance wallet to Trust Wallet to store, track and manage

I have uploaded a pic showing the empty balance.

Questions: how can I track and manage my voyager token? Eg how can I send it to a different wallet if Trust Wallet cannot monitor it?

@Chiguar the tokens you have are different from the one on screenshot above.

Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:
Contract: 0x3C4B6E6e1eA3D4863700D7F76b36B7f3D3f13E3d
Decimals: 8