How to contact Trust?

Is there a more direct way to contact trust wallet if we are missing coins?

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You are in the right place. I believe if you state out your issues here you will get some help from able users here. You can also reach out to trust support…they don’t disappoint
:trust:

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Thanks @Mike2microbe

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Elaborate your issue in details, please

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@Alan47
How long does it take to receive referral TWT? It has been a month and neither I as the purchaser and the person who referred me have received the bonus TWT?

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What is his/her referral code status (active/banned).
If active, which coin did you buy?

Also Provide the following info:

  1. Crypto provider
  2. Order ID
  3. BNB address
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I know no option to direct contact

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Welcome @Alan47 to the community

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@Dcinti thank you. Nice to meet you all.

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Thanks everyone for your help. I have followed up with trust support. Thankyou

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@Alan47,
Welcome to :trust: Community!
This is the best wallet. Also, you get to learn and grow in the knowledge of Cryptocurrency faster here than other places.

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@Amaju may be of interest to you

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You can contact here on trust community, telegram group and on Twitter

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Hi Alan, Are you community support here? I need a bit of help regarding some funds that aren’t showing up in the trust wallet account but are shown as having transfered onchain

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@Arros What coin? Have you tried to add them manually by tapping on upper right corner and search?

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Its ETH and my old ETH is already visible in my wallet. Is there a way to DM ?

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@Arros what’s your wallet address?

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Is your last transaction from KuCoin?

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Yes. This is the transaction that is not showing up in the trust wallet UI

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@Arros your transaction succeeded
Try the following:-
-update your app
-reboot your device

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