How to contact Trust?

Support & Feedback English
1

Is there a more direct way to contact trust wallet if we are missing coins?

28 Likes
2

You are in the right place. I believe if you state out your issues here you will get some help from able users here. You can also reach out to trust support…they don’t disappoint
:trust:

16 Likes
3

Thanks @Mike2microbe

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4

Elaborate your issue in details, please

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5

@Alan47
How long does it take to receive referral TWT? It has been a month and neither I as the purchaser and the person who referred me have received the bonus TWT?

5 Likes
6

What is his/her referral code status (active/banned).
If active, which coin did you buy?

Also Provide the following info:

  1. Crypto provider
  2. Order ID
  3. BNB address
7 Likes
7

I know no option to direct contact

11 Likes
8

Welcome @Alan47 to the community

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9

@Dcinti thank you. Nice to meet you all.

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10

Thanks everyone for your help. I have followed up with trust support. Thankyou

7 Likes
11

@Alan47,
Welcome to :trust: Community!
This is the best wallet. Also, you get to learn and grow in the knowledge of Cryptocurrency faster here than other places.

6 Likes
12

@Amaju may be of interest to you

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13

You can contact here on trust community, telegram group and on Twitter

4 Likes
16

Hi Alan, Are you community support here? I need a bit of help regarding some funds that aren’t showing up in the trust wallet account but are shown as having transfered onchain

3 Likes
17

@Arros What coin? Have you tried to add them manually by tapping on upper right corner and search?

4 Likes
18

Its ETH and my old ETH is already visible in my wallet. Is there a way to DM ?

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19

@Arros what’s your wallet address?

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21

Is your last transaction from KuCoin?

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22

Yes. This is the transaction that is not showing up in the trust wallet UI

3 Likes
23

@Arros your transaction succeeded
Try the following:-
-update your app
-reboot your device

4 Likes