How to contact Trust?

Fixed! Thanks for this :slight_smile:

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Hi
I tried to withdraw some xrp out of my Trust wallet but get an error message that says Transaction error: Held until escalated fee drops. What does that mean?

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Welcome @Arros to the community

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Hi,

I’m new to trust, but have been in crypto for five years and rarely have any problems sending coins. Unfortunately, today I tried to send 2 ETH from my trust wallet app to my coinbase pro account. To get the address from coinbase pro I used Trust’s QR scan reader and then sent the eth. The eth never made it there. I traced the eth via etherscan and it ended up here ( 0xA29148c2A656E5Ddc68acB95626D6B64A1131c06) after being passed through two other addresses.

My biggest concern re: trust is there shouldn’t be an issue like this when i use a QR reader. Can someone please contact me to help me shed some light on this issue.

Thanks,

Dan

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hi, i have been done a ada network transaction, but i did not enter memo (tag) and i miss my coins. how can i retrive my coins?

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You do well to contact the receiver and don’t forget to track your Transaction ID. If exchanges, they can help retrieve your fund. Though many of them charge for this help :wink:

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Hi,

I want to sell (CRPT) to something I can cash out. For example to BNB!
Although from the transaction I would get lots BNB I can not pay transaction fee with the new BNB. To buy BNB for minimal transaction fee I have to pay at least 50€ on my BNB wallet which is inappropriate as well! Is there a solution?
This apopars really stupid to me for an action requested that simple.

Thanks for your help,
Mario

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@Amaju you may find some answers here that will assist you

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My deposit order is pending and what can I do to speed up the outgoing order?

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Welcome @erfanhemmati to the community

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Welcome @ducnha to the community

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Hi @ducnha,

To better assist, can you provide us the following information:

  1. Trust Wallet app version
  2. Crypto address
  3. Transaction ID (if you have any)
  4. Further details about your issue
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почему при использовании адреса кошелька ltc, пишет, что адрес не действительный

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Welcome @uriis to the community

Hello, I am also trying to contact Trust.

I have a problem: for the past 2 days it seems that Polkadot’s transactions are not being broadcasted from the app. They will just go on pending forever, Can you guys take a look at this? I have my funds locked on your wallet because this

I have withdrawn three currencies ETH LINK EOS from the BINANCE exchange on September 11, 2020. The wallet received only ETH. Later I saw that all currencies were withdrawn to one wallet number. Help in finding LINK EOS currencies. You can find them and return them to me. Thank.

You have successfully withdrawn 0.27731000 ETH to the address.
Your output address: 0x4E5852cfF91E9abfFE7b41e98f6d5aCB0ed0bED5, txid - 0xa64bbfcefee65e3d260bf5a4291c55f694de7572764c0cc17bf25c93ea9be2bb

You have successfully output 7.97500000 LINK to the address.
Your output address is 0x4E5852cfF91E9abfFE7b41e98f6d5aCB0ed0bED5, txid is 0x4037ccb93356ff932d1baacd39a34fc7ede91c35a2d9d6178134c6d46f281250.

You have successfully withdrawn to the address 35.35000000 EOS.
Your output address is 0x4E5852cfF91E9abfFE7b41e98f6d5aCB0ed0bED5, txid is 0x182ddd3f277547d4bc25676d0d7930930fc4f74c4a11f3eb7dcd631014dac741.

Hi @EMG,

To better assist, can you provide us the following information:

  1. Trust Wallet app version (go to settings and press “About”)
  2. Crypto address
  3. Transaction ID (if you have any)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (errors, if any)

@anatolii your wallet only contains ETH, please check your Binance account again to see if you have successfully withdrawn it.

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@anatolii I checked your address through BSC explorer and I saw you withdraw EOS BEP20 and LINK BEP20, Both transactions succeeded and all balances added to your wallet. :point_down:t5:

What to do?
:point_right:t5: make sure you have latest version of Trust app and tap on top right corner and search EOS and enable EOS BEP20 and also search LINK then Enable LINK BEP20.

See the screenshot :point_down:t5:

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Was trying to put bitcoin in Hugo’s way account and I let the time expire my question is how am i refunded for that and once I noticed I let it expire I canceled

Hi @chad84,

Please contact the service that you are transacting with directly so they can assist you with your concern. There are no issues on our end.