How to contact Trust?

Support & Feedback English
17

@Arros What coin? Have you tried to add them manually by tapping on upper right corner and search?

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18

Its ETH and my old ETH is already visible in my wallet. Is there a way to DM ?

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19

@Arros what’s your wallet address?

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21

Is your last transaction from KuCoin?

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22

Yes. This is the transaction that is not showing up in the trust wallet UI

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23

@Arros your transaction succeeded
Try the following:-
-update your app
-reboot your device

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24

Fixed! Thanks for this :slight_smile:

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25

Hi
I tried to withdraw some xrp out of my Trust wallet but get an error message that says Transaction error: Held until escalated fee drops. What does that mean?

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26

Welcome @Arros to the community

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27

Hi,

I’m new to trust, but have been in crypto for five years and rarely have any problems sending coins. Unfortunately, today I tried to send 2 ETH from my trust wallet app to my coinbase pro account. To get the address from coinbase pro I used Trust’s QR scan reader and then sent the eth. The eth never made it there. I traced the eth via etherscan and it ended up here ( 0xA29148c2A656E5Ddc68acB95626D6B64A1131c06) after being passed through two other addresses.

My biggest concern re: trust is there shouldn’t be an issue like this when i use a QR reader. Can someone please contact me to help me shed some light on this issue.

Thanks,

Dan

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28

hi, i have been done a ada network transaction, but i did not enter memo (tag) and i miss my coins. how can i retrive my coins?

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29

You do well to contact the receiver and don’t forget to track your Transaction ID. If exchanges, they can help retrieve your fund. Though many of them charge for this help :wink:

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30

Hi,

I want to sell (CRPT) to something I can cash out. For example to BNB!
Although from the transaction I would get lots BNB I can not pay transaction fee with the new BNB. To buy BNB for minimal transaction fee I have to pay at least 50€ on my BNB wallet which is inappropriate as well! Is there a solution?
This apopars really stupid to me for an action requested that simple.

Thanks for your help,
Mario

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31

@Amaju you may find some answers here that will assist you

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32

My deposit order is pending and what can I do to speed up the outgoing order?

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34

Welcome @erfanhemmati to the community

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35

Welcome @ducnha to the community

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36

Hi @ducnha,

To better assist, can you provide us the following information:

  1. Trust Wallet app version
  2. Crypto address
  3. Transaction ID (if you have any)
  4. Further details about your issue
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37

почему при использовании адреса кошелька ltc, пишет, что адрес не действительный

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38

Welcome @uriis to the community