I bought Eth for over 6 hours transaction says completed and delivered but coin not showing in my wallet

Chimason7 · April 17, 2021, 7:33pm

I bought Eth on moonpay for over 6 hours ago and still it not on my wallet yet. Transaction says completed and delivered but the coin is not showing in my wallet. Please help …

JennyMillan · April 17, 2021, 7:36pm

Apologies for the inconvenience.
Please reach out to the 3rd party crypto provider for immediate assistance.

Newyork1 · April 17, 2021, 7:39pm

Same thing with me but I bought bnb. I am still trying to figure out how to get it to appear

hello1 · April 17, 2021, 7:43pm

I’ve tried to transfer btc to coinbase and it’s been taking for ever to confirm.not 1 confirmation just says pending unconfirmed for about 6 hours now

JennyMillan · April 17, 2021, 7:44pm

Can you provide more information

Your app version
Your receiving wallet address
Screenshots of any error

Chimason7 · April 17, 2021, 7:47pm

Yes, sending it right away.

JennyMillan · April 17, 2021, 7:49pm

Can you kindly type out your ether address or if there is any transaction ID, do send that

TheCryptoBarnacle · April 17, 2021, 7:57pm

I am having the same issue. I bought ETH hours ago and the transaction says delivered but when I go to check on the transaction it says it doesn’t exist. Here is the transaction number: 0xd430cab993541b3a9b6a7a7d9d0ff3f53718c2e90733ea66b67d53424cde8418

Chimason7 · April 17, 2021, 8:01pm

Eth wallet: 0x626e96f8c11bDb9379CecF0535b2740CAa3c0745

Transaction IF: ece0ab4e-701b-4235-8312-aa13777540fc

Chimason7 · April 17, 2021, 8:02pm

Thank you for your time and help on this. I do really appreciate you for real.

TheCryptoBarnacle · April 17, 2021, 8:05pm

Here is a copy of mine that doesn’t show either after hours

JennyMillan · April 17, 2021, 8:08pm

Can you try contacting the crypto provider again and get to know what the delay is?

JennyMillan · April 17, 2021, 8:10pm

Hello @TheCryptoBarnacle kindly contact the crypto provider to know why the deposit is being delayed.

Chimason7 · April 17, 2021, 8:11pm

I have been trying since morning and they keep referring me back to Trust wallet support.

Chimason7 · April 17, 2021, 8:14pm

They keep replying with automated emails only. I’m kind of tired of this loop I got my self into.

TheCryptoBarnacle · April 17, 2021, 8:50pm

I did. They sent an auto message. Its impossible that the address is wrong. Its auto generated because I bought straight out of from trust wallet. So I’m stuck in a hot potato game between trust wallet and the purchase provider partners. Goodness. This is why I like Amazon. One stop shop and no hot potato.

Hunterw426 · April 17, 2021, 10:25pm

Same thing with me it was working good lastnifht decided to buy more this morning at 6am and it is now 5 pm and still haven’t received bnb but it says it was approved and it’s been taken from my bank account

Geaux74 · April 17, 2021, 10:34pm

Same here. Bought this morning and processed at 8am 4/16/21 still nothing been 9 hrs.

Hunterw426 · April 17, 2021, 10:37pm

Happend to another girl I seen trying to buy SPE and she just got hers awalago

Andykoletsos · April 17, 2021, 10:39pm

I’ve sent all information trust wallet asks for, transaction id, address, and app version. Makes no sense to wait half a day and still have no idea as to what’s going on