I bought Eth for over 6 hours transaction says completed and delivered but coin not showing in my wallet

Please help me i bought BNB over 2 hours ago. My transaction is not on the blockchain and i havent received anything. But Simplex says its approved and sent tomy trust address. Please help! Is trust wallet safe?

Same thing happened to me. Moonpay tracker says transaction has been completed and the crypto has been delivered. Any support would be greatly appreciated.

Transaction ID: 7525c9b8-7ab6-4a30-9922-9a79cc1ff7a2

Wallet Address: 0x6dAEa457AcC1b3fC759dE7e2E49E7603C62C921f

Same thing happened to me, I sent to withdrawals to two different places and both did not show up!

Same issue here time is 12:29 AM April 18th, issue with buying ETH from moonpay with credit card.

Destination address:


Transaction hash:

Trans ID:

Included pictures for proof

Please warn your users about moon pay and this terrible service they have. Seems to be an ongoing issue!

I have screenshots but won’t let me upload.

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Same here. Bought etherium and it’s says delivered from moonpay but not in my wallet at all. Check my wallet address for etherium and says 0. Check the transaction hash… says unable to locate. This is my first time using this so did I just get scammed???

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Also having exact same issue. Over 10 hrs and no ethereum still. Moonpay keeps telling me to contact trust wallet support, submitted multiple tickets, and still no response. This is ridiculous

Hi everyone, third-party crypto providers like MoonPay, Simplex, etc. are taking time in distributing the bought cryptos due to the increased demand. It is best to contact them directly. Ticket links can be checked here: