I cannot see crypto in my trustwallet sent from Binance

Support & Feedback English
24

Am yet to receive d Usdt($173)

I sent to my BNB Bep20Sc wallet address since yesterday.

25

ㅣam repeating again as explaied below.
BNB was sent to Trust Wallet, and transaction was successfully done. And then I did’t do any further action. But, account was missing(no change/increase).
Please resolve it.
1.Txhash :
111EECEE25BF4E6B3D583C7911C60A015F664ACC7DA31A86716009CDADC07930

  1. missing balance: 0.20604458 BNB

3 wallet address:
bnb1vk35w6azwe620chr6vu9mw00cx82fx0hvt99mv

Screenshot_20211105-032354_Trust Wallet
Screenshot_20211105-032354_Trust Wallet1080×2280 117 KB

Screenshot_20211105-032526_Trust Wallet
Screenshot_20211105-032526_Trust Wallet1080×2280 131 KB

1 Like
26

@ivanpenkov The ETH is on the smartchain network and in your wallet as Binance pegged ETH therefore you need to add it as a custom token

27

@Diva1
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

28

Hi there,
I also sent small amount of eth from binance and on my mobile i received the notification but after that on my wallet eth is still zero
Version 2.10
Receive code 0xFCFec115D636280a9c35993C02D98e97f83Ee2a3
Txid 0x643a19bc0bfeef8a2f5a41fcb6841c63f1955d573494944ad7d6b0b5e18b6bf8
Amount of eth in my wallet is still zero

Thnx

29

Hello @Melekyaylali
Your ETH is in your wallet as Binance-pegged ETH and you need to add it as a custom token

30

Thnx for the support
Added it to my wallet .
Now the process is clear for me

1 Like
31

Hello,

I have transferred ETH from Binance to Trust wallet via the wrong network, BSC. So now, I dont see anything in my trust wallet.

Please help me recover my crypto.

  1. Trust wallet version 2.11

  2. Wallet address - 0xE6a8B74A74aF130781D51E2328AE483C5347bB5C

  3. TXD ID
    0xd09110b82eb57380f1014f1005baadb1f8fadf147b3d96c3ecd95050917ff15d

Appreciate your help on my first ever crypto transfer.

Thanks,
Ananth

32

Hello @Ananz
You have received your tokens on the bep20 network and you need to add it as a custom token
See guide below:

33

Hello,

I have transferred BNB to Trust Wallet, however I dont see the ballance on my account. Here are the details:

  1. Trust wallet version: 6.9 (697)
  2. The receiving address is 0x29cd6Ba9Ad197f374843A19464Bf1EAc46592849
  3. The transaction code is 0x449328b76827a7a9d27c4288fd64ed3fcb1cd755c57ffe42fc09ee2ab031209c

It’s been already 24hours and I haven’t seen the balance on my account. Hope you can resolve it. Thank you.

34

@zarefeggsy1390
Where did you withdraw from?
Your transaction hash shows no history of any sent or received crypto

35

Hi Jenny,

I transferred it via INDODAX. It’s shown as successful transaction in the history yet I haven’t received it on my Trust wallet account.

36

Dear, Sir

Let me know the progress!!!
I didn’t do any action after successful transaction from Binance to trust wallet as I submitted already.
But, transferred BNB is not being shown up on my trust wallet account until now.
What is my fault? It’ clear this is system error.
So, you have to solve this problem.
What kind of additional information you need in order to solve this problem.

37

@wtkim72 you received your BNB and crosschain transferred to Smart Chain. Here’s transaction: Transaction Hash (TxHash): 515900361AFE74AFF424DB75BAA3F9F2117221B60B3F2742B214CF30BDAAAA57 | BNB Beacon Chain to your Smart Chain address:
0xd554d039fabfe0dd8ffdb7b19010d934615fbd28

Then, you transferred them to another address; https://bscscan.com/tx/0xb10f0306340e13bf849661c7550709f6d6a51377da505d98f370e2c8b0cb7382

38

Dear Sir,

As I repeated again, I have never transfer BNB to another address after receiving BNB from Binance.
That’s why I am asking you to check.
If then BNB were transffered to another address, how can I withdraw to my trust wallet.
I confirm you that I have never transafer BNB from trust wallet, it was disappeared in spite of myself.
Let me know the way in order to withdraw from the address below sent.
I don’t know where this address is.

0x7f5bd80ea74515ee62884ffc2b53c532b56ae7ab

39

@wtkim72 Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

40

I understand you are not helpful for me anymore.
I didn’t share 12 words with anyone!!!

41

Dear. Sir.

Somebody from trust wallet sent me this kind of email, who said he can take an action to solve my problem.
Is it right?

< quote >
The security is to ensure only you can perform a transaction on your wallet.

To proceed further, I will need to access your wallet statement of transactions on the database and for this, your 12 mnemonic phrase is required to identify your wallet.

You’ll need to be online to confirm when this issue have been rectified.

Screenshot_20211107-185421_Gmail
Screenshot_20211107-185421_Gmail1080×2280 255 KB

42

Do I need to provide my phrase password to your agent Benjamin to be able to help me solve my issue to retrieved the lost transactions

1 Like
43

@wtkim72 @Arlene2020 no real support will ask for 12 words recovery phrase. We will never do that. Beware of scammers.