I cannot see crypto in my trustwallet sent from Binance

Dear. Sir.

Somebody from trust wallet sent me this kind of email, who said he can take an action to solve my problem.
Is it right?

< quote >
The security is to ensure only you can perform a transaction on your wallet.

To proceed further, I will need to access your wallet statement of transactions on the database and for this, your 12 mnemonic phrase is required to identify your wallet.

You’ll need to be online to confirm when this issue have been rectified.

Do I need to provide my phrase password to your agent Benjamin to be able to help me solve my issue to retrieved the lost transactions

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@wtkim72 @Arlene2020 no real support will ask for 12 words recovery phrase. We will never do that. Beware of scammers.

OMG it’s the same person asking my back up recovery phrase and same exact email contents , what an as—-le , jeezz beware giving your personal email here scammer on the look , they will email you personally after the got ask your email in this trends , then once they got your email that you post here , they ask for your backup phrase they will even give you example Alan47trustatgmaildotcom to look like he knows alan47 to confirm that he is representative of truustwallet with another email same as Alan47 name in the beginning the first name similar any admin names listed in this web (About) section of this help desk but totally syndicate , ice they get your recovery phrase back up , they can get all your transactions and able to recover your lost account to transfer to their own account .

I’ve had my coins sitting in my wallet for weeks no problem now they keep vanishing and reappearing… can I get some assistance? Lol

And how now we can get another recovery phrase that only between me and trustwallet process new recovery phrase if possible so I can safely close my account without scammer able to get all my coins when I do transactions ?

Now Alan47 how can I close my trustwallet without scammer taking my money during transfer mode or since they know my recovery phrase that you probably right that is exactly what happened as you shown above , I need to know how is it now I can sell and transfer to another safer wallet since everytime I will do transactions they change the address and they go to their personal stocks address

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Hello @Arlene2020
Learn more about how to protect your cryptos and new wallet:

Hello what issues do you encounter I faced same issues some time in the past as well

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