I cannot see my bitcoin in my Trust Wallet

Support & Feedback English
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@Tobi How long does Support team take to respond back? It has been a while since I have messaged them with my issue and haven’t received a reply…

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11

@Glavias There’s no ETA but if you have received a mail with a ticket ID, you can respond back to the mail.

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@Tobi I haven’t received a ticket ID, I have received a request number. Is it the same thing?

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@Glavias Yes it is.
You can just reply to the mail.

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@Tobi Okay, thanks.

I also wanted to ask. I did try to import my wallet to the reinstalled Trust Wallet app on another phone but to no effect. If I import the wallet from the Trust Wallet to a completely different app, will it theoretically solve the issue or such things are not advised?

Thank you!

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@Glavias Yes you can always import to another wallet if you’re in urgent needs of your tokens.

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@Tobi Thank you for the answer!

However, as I wrote before, when I tried to import my wallet to the reinstalled Trust Wallet on another phone, I still wasn’t able to see my bitcoin balance, only the history of receiving it.

If I am, as you wrote, in urgent need of my tokens, will importing to another wallet may fix my initial issue or make it worse?

Thank you?

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@Glavias Yes you could possibly access your tokens on another wallet.

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23

Hello
Three days ago I transferred BTC into my trust wallet account from an exchange, and the transfer shows on my trust wallet, however I have no balance being displayed on the app. I am using the latest version of the app.
I can see and confirm
This is my wallet address bc1q2ycehg3mn6ydna5n9y8c60hestckvz5d2e6sjq

the transaction but is not showing the balance

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24

@Precy007 @Sahinergen Please submit a support ticket from your Trust wallet app.

Settings → Support
or at support.trustwallet.com

To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.

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26

Please help me is over 3 weeks and I haven’t seen my bitcoin on my balance. The transaction is complete but is not showing on my balance please help

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27

I’m having same issues right now. Someone sent me BTC to my trust wallet. It’s in my history but not reflecting in my wallet. It’s been over an hour.
Has anyone have same issue and fixed it

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@Precy007 @Elliehayes1 Please update your app or follow the troubleshoot guide below:

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32

Go through your explore and confirm if the transaction is really successful, sometimes I have same issue but with time it I found my coin

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35

Today is making it 2 days now haven’t seen my Bitcoin on my trust wallet and I don’t know how to transfer it there please I need ur help

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36

@Opeoluwa2 Can you provide a transaction hash for the token you received ?

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38

I don’t know the problem with my trust wallet I bought $MIDLE and it’s not in my wallet anymore.

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39

@Dhanilo12 Check your receiving address on the explorer and see what it says.

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40

I received bitcoin it showed in my history but it hasn’t reflected it’s been over 19 hours I really need help going about it I just hope it would reflect soon help please

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@Kiddo2 Please check if your wallet is up to date first then reimport your wallet.

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