I didn’t received the Btc that was sent to me

Support & Feedback English
1

Please Btc was sent to me last night but haven’t received anything yet please help me how can I get the Btc on my trust wallet please I will be GreatfuL if you help me out

10 Likes
2

Hello @JagoR ,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

3 Likes
4

Hello
I was to receive btc on the 22nd of June though it has been confirm to be sent to me but I never received the Bitcoin.
Please need help

2 Likes
7

hello @Benard1 there is a known scammer here who invites you on telegram, he steals the admins names dont share anything with him , don’t do it

please provide your address , so we can check everything and share some screenshot if you want.

1 Like
8

bc1qe95p6ap26jtsdp0datplg4lry32l7kfl669f7n
Above this message is my address

1 Like
9

Everything is all right , take a look

or it does not show up in your wallet ?

2 Likes
11

I’m having problems with the bitcoin that was sent to my wallet… got a notification about incoming bitcoin and I checked it on explorer it was confirmed but not showing as balance

3 Likes
12

Hello @William2583 ,

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

1 Like
14

Hello @VF27
You received the BTC already.
You can also always confirm on the blockchain explorer.

1 Like
16

It says i have received the bitcoin it even says it in my transactions but the funds arent there. Ive tried logging in and out uninstalling and reinstalling the app. But nothing

Address bc1qu3slzsukl4rydr7ldtqq6rgexr8r822eks0axl

Transaction Hash
7cd73ed0470dd663ba8b565063c091ebe03fee7c29a95a245e2c833f056ec407

Everything is showing in my transactions and everything is good but i just have no funds to be able to use what i bought

1 Like
17

Hello @Luke
Your BTC was received and already sent out in this transaction Bitcoin / Transaction / 7db465e0baa7cb0aabe7def258693e933a3cc76f033da5afb3da82917bf11a04 — Blockchair

1 Like
18

Hi, Litecoin was transferred to my litecoin wallet successfully today. this is several hours after. i the transaction is not reflecting on my Trust wallet. am really worried

here is my wallet address : ltc1qpew49fx7mhatthqex09gy29vl9cw35964s5smu

here is the transaction ID: 1cb9e064d09e473a40781c684220abfda2c465c31f6a02fd48cdcef993574ce1

other relevant details are attached as well. Kindly help to rectify

1 Like
19

Hello @bamsola
Your LTC has been received, you can also check on the blockchain explorer

1 Like
20

The Litecoin is showing on Blockchair but its Not reflecting in my Trust wallet. kindky help to rectify

Transaction ID: 1cb9e064d09e473a40781c684220abfda2c465c31f6a02fd48cdcef993574ce1

21

@bamsola Please follow the troubleshoot guide below:

22

Hello
Bitcoin was sent to me it’s has been confirmed in explorer but it has not reflect on my balance

23

Hello @Emerald1999

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

24

Hi, same thing just happened to me. Btc was sent to me, confirmed on explorer but not reflecting on wallet, it doesn’t even show the transaction. Now, I tried one of your troubleshooting methods, I reimported my wallet and now, the btc that was there before is gone. It shows zero.

25

Hello @Imaginarycrazy56 ,
Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

26

Wallet address: bc1qs9s3kgeda5ywpwglcfthl3lkmrqswnwylvy28d

Txn: fdc02ad8e0a92981e2f0a5c6d1cef4ffd3fdf90a99299efc2d7a9ec47bfe5e81