I didn't receive my tokens

[Alan47]

Hello @mcenteno To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[mcenteno]

Hash:

0xcf8d58e6dbe4d16c4fb34f3e0fc2aef9d91a47d2dd1245baf22915c15d0c5535

[mcenteno]

Hello,

Thanks for reaching out. As stated I swapped BNB for Shield Network on Pancake swap. My transaction shows “‘success’’, but I didn’t receive my tokens in my Trust Wallet.

[mcenteno]

[mcenteno]

0x5F1510CDc3700481bE9fc79adD8631a5756680f7

[Alan47]

@mcenteno

0xcf8d58e6dbe4d16c4fb34f3e0fc2aef9d91a47d2dd1245baf22915c15d0c5535

Hi, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0xf2e00684457de1a3c87361bc4bfe2de92342306c
Decimals: 18

[mcenteno]

Thank so much I was able to do so and it worked.

Also on another note. I have two other wallets that I have only in watch mode. My last phone broke and when I downloaded Trustwallet I was only able to recover the wallets on watch mode only. Is there a way I regain access to my wallets? Attached are the screen shots of the wallet code.

[JennyMillan]

@mcenteno
Please do the following:

• Make sure you have the backup of your recovery phrase, private key, or keystore JSON

• Uninstall the Trust Wallet app

• Install the app again

• Import using the backup (do not import an address, that will turn your wallet as a watch-only)

[mcenteno]

Thanks for the feedback. How can I find my recovery phrase, private key, or keystore JSON?
I dont remember setting one up.

[JennyMillan]

@mcenteno
That is the words you were given the first time you created a new wallet.

[Kingcorpuz]

hi newbie here. May I ask for assistance. I got to trade via pancake swap and connected my metamask wallet. bnb to safemoon.

transaction is successful but i did not receive the coins.

Transaction Hash:

0x8beae5e95495b91d0b173c23e839973f6d6ebf98003a14edf5541666994a464b

Status:

Success

[Tomp5467]

I am having a really frustrating time trying to get my Safemoon Tokens to show value in my Wallet. I bought the BNB, swapped using Pancake for Safemoon. I went back to the wallet and plugged in the contract address, and it autofilled the Name, Symbol and Decimal places as Safemoon, i toggled the token to on so it shows, and still, after 5 hours, nothing. I have tried every single step possible listed on help sites and in here and still, nothing. What am I doing wrong?

[Suhendana]

Transaction Hash:

0xa42e55b1ae19d8d8767d9316d0b5c9433e9276c1d1a1ec409b5c3be6e234204e

0xe18fa0f3535bd0c900afdfa52a39785346b6970508766791d24cb97811921146

0x7523d0f169a4075b9734dc612acb85136b23c72f1f37e7e523a802d6c91a8a2b

Please help, the transaction hasn’t entered yet

[JennyMillan]

Hello @Kingcorpuz
From this transaction hash you sent, it seems you tried swapping your BNB for fake Safemoon tokens.
The swap occurred but your BNB was sent to 0xff3dd404afba451328de089424c74685bf0a43c9

[JennyMillan]

Hello @Suhendana
Your tokens are in your wallet and you only need to add it manually as a custom token using these details:

Here is the contract details for Lamden tokens
Network: Smartchain
Contract: 0x70d7109d3afe13ee8f9015566272838519578c6b
Decimals: 18

Here is the contract details for GamingShiba tokens
Network: Smartchain
Contract: 0x41cf3e9534156405a133cda545af9ff0e586500a
Decimals: 9

• How to Add a Custom Token

[Preco11]

I send my safemoon from Quidax exchange wallet. Safemoon Worth 47770106to trust wallet up till now I have not received it

[Kashif7860]

Hello sir i m new here for assistance yesterday i made a transaction of 100$ in trc 20 usdc tokens are sent from sender but still received nothing even not showing any thing in my trust wallet

[JennyMillan]

Hello @thiyagucrm007 , @Kashif7860 , @Preco11
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

[Joesann]

Hello, my crypto got sent out without my approval can u assist
This is the transaction hash
BSBqns13Fsg3BMGpbHJvspwQxW2WkJ3oBM6zn7ZAN3Fn

[Alan47]

Hello @Joesann Sorry to hear about your recent experience. Here are the possible reasons:

1. You shared your 12 words (via phishing, social engineering, etc.);

2. You saved your 12 words in a very bad place;

3. Your device is corrupted with malware;

4. Someone had physical access to your device;

5. You entered your recovery phrase on a fake/clone app.

6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

• https://community.trustwallet.com/t/3-steps-to-protect-your-crypto-wallet/152
• https://community.trustwallet.com/t/7-essential-steps-to-keep-your-crypto-wallet-secure/35756