I didn't receive my tokens

[Alan47]

Hello @Joesann Sorry to hear about your recent experience. Here are the possible reasons:

1. You shared your 12 words (via phishing, social engineering, etc.);

2. You saved your 12 words in a very bad place;

3. Your device is corrupted with malware;

4. Someone had physical access to your device;

5. You entered your recovery phrase on a fake/clone app.

6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

• https://community.trustwallet.com/t/3-steps-to-protect-your-crypto-wallet/152
• https://community.trustwallet.com/t/7-essential-steps-to-keep-your-crypto-wallet-secure/35756

[DocG]

May I ask for assistance. I got to trade via pancake swap and connected my metamask wallet. bnb to safemoon.

transaction is successful but i did not receive the coins.

Transaction 0xc0C463c1f1b635eA02378Ad5F357076Bd555A96B

Status: Success
[/quote]

[Maticuevas00]

Hello everyone, i made a transaction via pancakeswap but I haven’t received the corresponding tokens in my trustwallet.
The transaction hash is this one 0x5dfe3e5f3e3e397381a3a13709b316708c042cd4f2dec4be39cf791ce3c4222d
My wallet address is this one 0x24B652699df1787c251f963eeDD4F7C154ab6e36
And this are the images of the BSCScan transaction information and my wallet screenshot of the token.

[JennyMillan]

Hello @Maticuevas00
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0xa35d95872d8eb056eb2cbd67d25124a6add7455e
Decimals: 4

• How to Add a Custom Token

[allsgut]

Hello, I sent my Polygon to TrustWallet from a crypto exchange. My transaction shows “success”, but I can’t find my token in Trustwallet. Please help.

1. App version is 6.15(6153)

2. Wallet address is
   0x625F4B72e0824Abee7eDbbA326960223f9098C20

3. Transaction hash
   0x8eac2f105f6447a579938c392f41401adbb995d8f65092918edb2627ae4da7d5

[Kashif7860]

TRONSCAN | TRON BlockChain Explorer

[JennyMillan]

Hello @Mary11 , @DocG
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

[JennyMillan]

Hello @Kashif7860
Your tokens are in your wallet, please check again

Hello @allsgut
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search MATIC and enable the one with ERC20.

• How to Add a Custom Token

[Maticuevas00]

Hey jenny,

I already repeated the process in my phone but the cryptocurrency is still showing a minor amount of tokens that they are supposed to be, by a lot.

Any else advice?

[DocG]

[mcenteno]

I don’t have this phrase saved is there any other way we can recover the wallets?

[Alan47]

@mcenteno there is no way to recover without recovery phrase, read more: Lost Recovery Phrase or Private Key