I send BNB from Binance, and it said received, but why didn’t show on trust wallet balance?

please help, i send BNB from Binance, and it said received, but why didn’t show on trust wallet balance? please help
thank you

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Hi @timvic,

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. BNB wallet address
  3. Transaction hash or link that was given by Binance (check your withdrawal history)
  4. Screenshots of the wallet
1 Like

I dont get money too

  1. version app 5.14
  2. bnb1x27lsmr7hue3dv6xrc5k3s422u0uw2stkv4lnw
  3. DE32E02DE90A1A8937D1FB0E00FA9B3ADC0B0D13F7B05A57915AC87908BF9770
  4. screen
1 Like

@zxcmode, please tap the toggle sign on the upper right of the main wallet screen, search for BTCB, and enable the one with BEP2. You can also follow this guide:

Hi,
i am also experience the same thing.

  1. version app 1.27.2
  2. bnb1ps2hdg3afzwe3xkn9npk2gy66wj654q6ln5gtu
  3. CB605C5AA64D479E0DC26016338D535749B33574F2035FCF2C0D794B6A2BF73A
    4, not allowed to post the media.

Thx

Hello @hmn,

Please attach a screenshot where the balance is not displayed properly.

Hi, @iamdeadlyz

here is the screen shot

Note: i capture this yesterday

Thx

Please try to use a VPN then refresh the balance again.

@iamdeadlyz.

yes the balance finally is there… thx for your support…
but why i need the vpn for this ? in the past i receive binance smart chain, cake all working perfectly without vpn

Thx

More likely a random internet connection issue, which results into an incorrect display of balance. Glad to know it’s ok now. Cheers!

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