Hello, I sent bitcoin to my Trust wallet, it has 6+ confirmation on blockchain but It hasn’t reflected on my Trust Wallet…Any help please?
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Hi @talktogabriel,
Thank you for reaching out to us! Please send the following information so we can understand more about your situation:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- Android or iOS version of your device (please take a screenshot and upload it)
- Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
- Transaction hash or link (if you have any, please copy and paste)
- Further details about your issue (please explain what you were trying to do)
- Screenshots of the wallet (including errors or missing balance)
- Video recording of the issue (you can upload it via Google Drive, then share the viewing link here, and make sure the permission is updated [example: https://i.imgur.com/o4f1ABK.png])
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Heads up! Please be informed that we will never ask for your seed phrase; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
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Transaction Hash - [redacted]
I sent bitcoin and it has 6+ confirmation but It hasn’t refledted on my wallet balance.
Thank you for giving us more information!
This issue has been escalated, you can keep an eye out here:
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Thank you so much, that was swift…I just received the coin. immediately you escalated the report.
Thank youuuuuuuuu!
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Glad to know that, and you’re very welcome!
A reminder to always stay safe while exploring the crypto space, have a read:
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