Imported a wallet, but zero balance

I imported a wallet with my seed words, but it shows zero balance in the Trust wallet.

What to do?

2 Likes

Imported another wallet, same thing there, shows zero funds.

Why?

Hi @working,

Please read and follow this guide (except step 6, no need to submit a ticket):

3 Likes

Went through all the points

  1. I have BTC and ETH in my original wallet, and I am 100% they are still there in my original wallets.

  2. I am looking at my original wallets, the BTC and ETH is still there, so I have crypto in my wallets.
    I chose “I already have a wallet” inserted the seed words from my original wallet, and it says it is successfully imported.

  3. I am connected to the internet, no VPN, live in a crypto friendly country no sites are blocked here.

  4. Deleted and re-installed the wallets, inserted seed words, it says successfully imported. Still no funds showing.

2 Likes

Please try to use a VPN, it is worth a shot. Also, switch to WiFi from mobile data or vice versa.

Switched between mobile data and Wifi, rebooted my phone.

Don’t have VPN subscription currently. Have been dealing with crypto for more than 3 years, never ever had an issue with blocked sites or apps.

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. BTC and ETH wallet address (press receive, take a screenshot, and attach it here)
  3. Screenshots of the wallet (including errors, if any)
2 Likes
  1. Trust wallet version 1.26.14

  2. ssh One of the BTC addresses

  3. No errors. One of my wallets is blockchain.com

And thank you for helping me out

Please attach screenshots of the wallet, even though there are no errors.

Also, please give me the zPub of Bitcoin:

  • Open the app
  • Go to the settings
  • Select “Wallets”
  • Press the 3 dots near the wallet that you are using
  • Export the public key (NOT THE PRIVATE KEY NOR THE RECOVERY PHRASE)
  • Copy the zpub of Bitcoin
  • Then send it here

Is it possible to DM the zpub to you?

Yes, you can. Press the message button here: https://community.trustwallet.com/g/moderators

1 Like

Tried to DM you, but it says, sorry, iamdeadlyz doesn’t accept msg at the moment.

Click the link that I sent, then press the message button.

image

It looks like I will send to all the moderators. I feel uncomfortable leaving zpub in the open so to speak.

That is the way for now. You can trust the moderators here. If you prefer, I will immediately delete the zpub after you sent it via the moderator message or by posting it here.

1 Like

Thanks ok, I do know I am a little paranoid and probably shouldn’t worry, I just feel very uncomfortable sharing detailed wallet info.

Right now I am a little too chicken to post to all moderators, even though I know you will delete it as soon as possible.

Hope you understand.

Same thing happened to me to, i restored my wallet today after switching phones, apps is on latest version, my balance is 0. Do you guys have problems with developing this app or?
I see many posts having same problems like us

@working, check your message notifications.

@njakonjakic, depends on the situation. Please read and follow this guide (except step 6, no need to submit a ticket): My Crypto is Missing, What Should I Do?