Is there any support available for TW

i am looking for some support from developers
i am having a weird issue on my wallet
i need help before i lose my coins

thanks all


@zeegee To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)



Here is the issue … i am seeing 2 FLOKI tokens …they have same address , same contract etc … when i try recovering this same wallet on another phone …the 97XXXX one is missing from the wallet … but i know i paid for it and it shows up in this phone wallet …

i hope you understand the issue

@zeegee Please send your receiving address as a plain text.

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this is the address … i have received coins on

Do you think you can help me figure out whats going on ? i would like to change phones and backup/recover the wallet but like i said i miss coins when i do that

@zeegee The FLOKI missing is on the ERC20 network and you can add it as a custom token using the below details:
Network: Ethereum
Contract: 0xcf0C122c6b73ff809C693DB761e7BaeBe62b6a2E
Decimals: 9

ok now i am more confused
why is the total not showing up as 2404xxx + 970xxx = yy
instead of diffferent floki with the same contract address

thanx for your help

@zeegee They are on different networks (ERC20 and BEP20).

i understand that what i am saying is why is both (ERC and BEP ) showing twice .