Lost tokens never received them

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1

Hi team, I already tried 4 times to get answer. Any one can help me to find out my tokens which was sent on 11/22/24? Sand,chz,fil,axs, also on 11/25 was sent some xlm

2

@Kap1982 Can you provide your receiving address ?

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3

Here’s address for the Fil f16lz2vz6pzmorhfpr7h7modutmhcuwtkt3gv6lfa
Here’s address for the Axs
0xA1563a6717C4B6aD09CAcEf1e8D66168B36A8f0E
Here’s address for the Sand
0xA1563a6717C4B6aD09CAcEf1e8D66168B36A8f0E
Here’s address for the Chz
0xA1563a6717C4B6aD09CAcEf1e8D66168B36A8f0E
Here’s address for the Xlm
GA3DRGYQAH7KYN3AR7XYSRAECGQPUTKROMRVXV6GDOSHBPU7M6QRVVTP
Let me know if you can help me.

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6

@Kap1982 Your tokens are in your wallet

Have you added them manually and they are not being shown ?
If you haven’t, then please use the guide below to do so:

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7

Yes I add them manually, but they still didn’t come. One day before I was sent almost the same tokens and they arrived with no problem. Can you please help me to figure out how to get them. Thanks

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8

@Kap1982 Are you on mobile or using the extension wallet ? Please check if your app is also up to date.

9

I’m using a mobile app
And my app updated up to date 11.20.1(1189)
Also some of them I can see on check explorer but can’t find Xlm

10

@Kap1982 For more clarification, do you have a swift wallet or a Multi coin wallet ?
Then when you added the tokens, do you see a zero balance for all ?

12

I can see tokens in my wallet except those which were sent on the date which I already provided

13

I do have a multicoin wallet,and I don’t see on my balance tokens what I sent on the 11/22/24 and on 11/25/24

16

Hi Tobi, any thoughts about my situation? Thank you in advance. For the lat few days a lot of scammers trying to help me… A lot of scammers trying to help me :
[Removed]

17

@Kap1982 Can you try deleting the app completely then reinstall again and see if it works or if you can, import to another device and see if it’s same.
Also please beware of impersonators, only official email is [email protected]

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18

I will try to delete an app, but I have to transfer all my tokens from the wallet, don’t want be surprised and ask again for help. Thanks I will keep you posted.

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