MATIC Token did not receive


I transferred MATIC Token from Coinbase account to trust wallet… I did receive a trust notification of receiving it on my mobile but when I clicked on it I didn’t see any fund or token received…

below is the link for whole transaction:

It would be a great help if anyone can resolve this. Thanks !

Hello @Mark00001 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Screenshots of the wallet (including errors or missing balance)


@Mark00001, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Ethereum
Contract: 0x7d1afa7b718fb893db30a3abc0cfc608aacfebb0
Decimals : 18

1 Like

Hi Mark

I had the exact same issue a few weeks ago when sending from Coinbase. Go to coinmarketcap and search Polygon MATIC. Then copy the Ethereum contract address and add that as a custom token on your trust wallet. Should be there in ERC20 form (as MATIC token exists as its native self and as a ERC copy simultaneously.

Hopefully should be there.

Hello. i send from Trust Wallet Matic to my MATIC in KuCoin. Not arriving. please help.
TW version 2.12
receiving wallet: ((KuCoin wallet ) 0x303ec2e6347ce5523e59252c3c39fe5a8a8881d8
network: MATIC
txn hash: (bscscan)
Amount send: 20 MATIC

Kindly help

Hello @ahmadyasni Please contact the customer support of KuCoin so they can assist you with the deposit issue.