Missing DASH balance

Support & Feedback English
41

I just transferred mined DASH from aylee.cc site and I got nothing in my trust wallet after 4 days , I don’t know what’s wrong?
Can anyone help me ?
What can I do??

42

@ImWebDev To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

43

The app Version is 5.9
This is the screenshot from wallet

Screenshot_20220213-141657_Trust Wallet
Screenshot_20220213-141657_Trust Wallet720×1280 73.5 KB

And this is the QRcode
Screenshot_20220213-142115_Trust Wallet
Screenshot_20220213-142115_Trust Wallet720×1280 148 KB

There is no error but the mined DASH didn’t received

44

@ImWebDev Send your wallet address and transaction hash in plain text too (copy and paste here).

45

I thought that text is the address
Where can I find my wallet address?
There is no transaction hash in my trust wallet

46

@ImWebDev just click copy on your DASH address (one you attached on screenshot above ) and paste it here.

47

DASH address:
XyU4TedkuUW4tosAK2owiLGecRKwSxBDad
Here you are.
Thanks for your help

48

@ImWebDev this address has never received any transaction. Contact the site support and ask them for transaction hash.

49

I also have this issue, I received around 0.5 dash and it yet to reflect on my balance

51

@Abooks1 Please follow the troubleshoot guide below: