Missing SafeMoon transfer

Support & Feedback English
12

@Polly76 the address used to receive tokens is 0x8fa49b75f1d0c8da3257fef9601b178b63bedf39 and not the one on your QR Screenshot. And your funds are in that wallet.

Can you confirm this?

13

Yes i can confirm i have the “receipts” 0x16631e53c20fd2670027c6d53efe2642929b28

14

I have no idea what wallet that is How could i find it
I just copied the address from trust and used it to transfer

15

@Polly76 you can see from your screenshots too. You withdraw your funds to 0x8fa49b75f1d0c8da3257fef9601b178b63bedf39.

If it is not your address… we have nothing to do. Try to contact origin platform to see if they can help.
Otherwise, you may consider it lost… be careful next time double check the address before transacting.

16

@Alan47, I lost my safemoon cash to another wallet address. Please how can I retrieve it.

17

Hello @Promzycuties To better assist, please send the following information:

  1. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  2. Transaction hash or link (if you have any, please copy and paste)

  3. Further details about your issue (please explain what you were trying to do)

18

Screenshot_20211022-181515
Screenshot_20211022-181515720×1520 57.3 KB

19

I copy pasted the address from my trust wallet. What else am I supposed to do. How would i know thats not my wallet. I got it from my wallet receive tab

20

@Alan47 0x3f075332FC415e5517651E4e31b51fdf56b4D5D8
2. https://bscscan.com/tx/0x256112775cba0bff674ed9891c3fe971f5b2bf76c352c89f6e247e1f7575bd42

3.I was trying to send safemoon cash to a recipient and he made mistake of sending me his safe moon address instead of safemoon cash.

21

@Promzycuties what wallet is he/she used to receive tokens you sent? Is it Trust wallet?

22

@Alan47 , he is using trust wallet to receive the safemoon cash crypto but it didn’t go through

23

@Promzycuties he has to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Contract: 0xf017e2773e4ee0590c81d79ccbcf1b2de1d22877
Decimals: 9

24

Hi there,

I swapped ETH for Safemoon on PancakeSwap yesterday. I’ve tried adding the custom link but it keeps not working. I’ve tried this How to Add a Custom Token above but nothing

Any suggestions on how to fix it?

25

Hello @Dooley1992 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

26

@Alan47 hi there. I transferred SafeMoon coins from trust wallet to SafeMoon wallet and they haven’t appeared yet. Can you help?

28

Hello @Mfrap Please contact the customer support of SafeMoon so they can assist you with the deposit issue.

29

Hey,
Can somebody help me please?
Buyed some safemoon but dont recieved
Thanks

30

Hello @Jonaslaerte according to SafeMoon from December 29, any v1 token transfer/swap will have 100% tax.

Read more here: https://twitter.com/safemoon/status/1476198900717342724?s=21

If you need more clarification, contact SafeMoon project team.

32

me too i have same issue
i send my safemoon tokens v1 from trust wallet to safemoon wallet i didn`t raceive tokens

33

Hello @bikixbox
Please read the response above, that answers your question,