Missing token/deposit to recover my funds

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

6 Likes

im having the same issue “support” tells me to go here and its clearly a dev issue…

3 Likes

@r777
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

3 Likes

Sorry to jump in here I cannot post yet… Please help me recover the missing coins not showing in my multi coin wallet. I changed devices and lost my coins. I have an Android phone. This is all the pictures you asked for and it show no errors in my transactions.

Here the link to my etherscan and the wallet.

https :// etherscan .io/
tokenholdingsa=0xbb1b7b66aa0c5abade627992176321edc583e26d

I think the transactions are at this address on etherscan:

0xbb1B7b66Aa0c5AbaDE627992176321Edc583e26d

Please help me get my missing coins back. It’s not much but it’s the start to my crypto and I don’t wanna lose it. It’s the same account but the funds don’t show after I added the phrase words.

I am missing

MY PREVIOUS - ETHEREUM

SANSHU

KISHU

KUMA

ETH MAX

SHIBA

Thank you.

It currently only shows the recent $50 bucks of ETH I bought on my new device. Where are the rest of my coins I bought on my previous phone? I emailed Trust Wallet and did a ticket. Can someone help. My ticket number is 161758

4 Likes

ive done this and sent all the relevant data direct to the support email. i only get paste bin responses.

3 Likes

@Jonjon1013
Your tokens are in your wallet, just add them manually to your wallet as custom tokens.

2 Likes

I can’t paste screenshots

0xa753d47e0e1c3ccb258a7de1c2a63b925e375ab0ecec3df77d2163fc894fee59

0x756bdb62fc7a6ad1146c9d5d6b4fe553ee8128e0b0b55778baa785642ee6c703

2 Likes

@xavulas
Can you explain what the problem here is exactly ?


3 Likes

I had to deposit to get my missing funds which is this one
fc651a5e7ae8eeb25851f600f53c3c3cdd0284557599e432766ea3683d7e5e48

And support told me I would get everything (my missing funds and my 2 deposits) but now a week later no funds and no answer from them

1 Like

@xavulas
What token did you deposit?
Do you have screenshot from when you sent?

2 Likes

Ethereum


This one

1 Like

But my missing funds was Bitcoin

1 Like

@xavulas
Are you missing ETH or Bitcoin?
Please provide your BTC address as a plain text.

2 Likes

Can someone please help me. I copied the contract address and added it as a customer token and my coins are still not showing in my wallet. How is this happening :frowning:

2 Likes

Hi,
My ethereum Meta token was sent to BEP20 address instead of ERC, Please help me to reverse this.

Hash ID: 0x2ee651d3e9f995ec6e1273b610a6355efe9c99bcb22ac6da43f462313ab674e2

1 Like

Hello
Your tokens are in your wallet 0xd7efe8657fadfb17bdb819e700f1eaf01754564a and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x0b33542240d6fa323c796749f6d6869fdb7f13ca
Decimals: 18

1 Like

I have tried multiple times by adding the contract address to my listen of custom token and my coins are still missing :frowning: I just don’t know how to link them it annoys me so much.

1 Like

@Jonjon1013
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Both coz I had to deposit ETH to recover my BTC,that’s what Support told me to do

Im missing both