Missing transaction from Trust Wallet

I’ve transfer ZIL tokens a few days ago from Trust Wallet to Binance. Tokens still haven’t arrived and yet despite number of requests for support from Trust Wallet no reply. Disappointed!

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Additionally, on the very same date another transfer was made from Binance to Trust Wallet (ETH tokens) and same story…nothing arrived. Binance team said the Trust Wallet is responsible

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Hi @Dominic_19,

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. ZIL and ETH wallet address (press the receive icon near the send button, take a screenshot, and attach it here)
  3. Transaction hashes or links of ZIL and ERC20 token transfers
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The app has been updating and the balance remains unchanged. ETH and ZIL tokes still missing

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Trust Wallet version: 5.15 (5154)

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Please copy and paste all of the transaction hash here.

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Not a screenshot, please copy and paste it.

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For ZIL, I’ve got 2 transactions hash as it showing on the Trust wallet:

  1. 0xe43b3071b3ee3e89dbe8361d956a09de37996a6e972ff5d07f41fc1bf03fcf7d
  2. 0x99060ea6746e5b5d90d6a9c5838350799b1529f3dd6180720229a12da980f31e
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ETH transaction hash:
0x46b459614461e65aaf735d30da0eee3503c208c32b1ce3b593d53fa71df2fc8c

Your wallet: Zilliqa Address zil1sr7390707nxyvy3ttwtujmmugh6wkffggaxrf2 | ViewBlock

Trust Wallet to Binance deposit address: Zilliqa Transaction 0x99060ea6746e5b5d90d6a9c5838350799b1529f3dd6180720229a12da980f31e | ViewBlock
Binance deposit address to Binance’s main wallet: Zilliqa Transaction 0xe43b3071b3ee3e89dbe8361d956a09de37996a6e972ff5d07f41fc1bf03fcf7d | ViewBlock.

This transaction is successful. Please be informed that this is not a Trust Wallet issue. You need to contact the customer support of Binance so they can assist you with the deposit issue.

You received, Binance-Peg Ethereum token (BEP20), not the native Ethereum. Please tap the toggle sign on the upper right of the main wallet screen, search for Ethereum, and enable the one with BEP20. You can also follow this guide: How to Add or Remove a Coin

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OK. Thank you for your help.

Any idea, why this transfer got stuck?

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You’re welcome.

Only Binance can answer that one.

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OK. Thank you for your help

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