Missing two tokens from KuCoin

Hi Team, I have withdrawn two tokens from KuCoin to Trust Wallet but I don’t see the balances in my wallet. Please find the transaction info below:

0x107bec603ac6dbc78b5e5b746241bf8cdbba96a9ca90c49790273c40db83b244

0xfe5c331f73a7bd21967fffd0cc655a7fbdbf8abc538c189bfe2e3d7a05c4e7de

Thank you,

2 Likes

Hello @Mark89 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Further details about your issue (please explain what you were trying to do)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like

Hello,

I have withdrawn Eden (EDN) from KuCoin to Trust Wallet and even if on etherscan it says complete, the balance on Trust Wallet is 0. Can you help me?

Hey @rwanna
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Hi Rwanna,

I had a similar issue, and I managed to get around it miraculously.

You need to import your wallet to MetaMask, and you need to buy low KCS crypto from Kucoin to the wallet in order to transfer your tokens back to Kucoin, and then send your Eden through ERC20 to Trustwallet (higher charging fees than KCC)

I hope that will help.

Let me know if it didn’t work

Mark

Dear @JennyMillan ,

I try to upload the pictures in my reply but it tells me that I can’t upload a picture or a link in a post. Do I do something wrong?

Hello @rwanna
You should be able to attach media now, i have enabled it for you.

  1. Ethereum Transaction Hash (Txhash) Details | Etherscan

@rwanna Hi, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Ethereum
Contract: 0x89020f0D5C5AF4f3407Eb5Fe185416c457B0e93e
Decimals: 18

1 Like

Hi @Alan47 ,

It worked and now I can see it on the app.

Thank you very much for your help.