Hello,I have this issue for more than four days now. It’s been more than 48 hours from the team now and the balance on my wallet app is showing zero on both solana and Bonk whereas I have an existing balance in my wallet before now
Pls help in fixing this error
I’ve tried reaching out the team but I’ve had no reply. I’ve also done everything, the reimporting, changing wifi connection and even getting the latest version but it’s still thesame
@Prime The best way to get support is to open a support ticket from your Trust wallet app.
Before opening a ticket, ensure you have tried troubleshooting the issue yourself first, you can use the chatbot in your settings for common troubleshooting
Settings → Support
Then if you still have the error, open a ticket
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
I have messaged the support team with every necessary information, I didn’t receive any response
Why should I message you on telegram. You can also help me here so that others with same issue can also learn
@Prime Please wait patiently for the support team response and no I would not text you anywhere else, that was an impersonator.
Yeah, thanks it has reflected in my balance now… Though, you guys stressed the hell out of me
Seen my funds back in my balance but am having another issue sending out my funds I tried to send out but it keep saying something went wrong and that’s the issue am having before I uninstalled and reinstalled the app since when I reinstalled the app my funds is not visible in my balance now I can see back my funds but I still can’t send out or withdraw from my wallet
@Sordman Please submit a ticket through your Trust app or at support.trustwallet.com
To reduce response times from customer support, please include the following info in the ticket:
App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.
Hi Tobi,
I’ve had a similar issue where I have transferred some Bonk that I purchased in my Phantom Wallet to my Trust Wallet. I have raised a ticket for this and my advice was to select a different Solana node. I have tried to do this but I only have one node to pick from so am unable to pick another node.
This is the “receive” account that I used from my Trust Wallet to transfer my Bonk from Phantom:
923zay6j7gA5kG6bmhnBcAcPySCCEwdrxn2ywTs8vBLE
This initially worked and I could see the balance, however after I re-installed and updated the app, the Bonk Address has changed to this, which I believe relates to my Phantom Wallet:
B4KNppjkpe7umPk6RBB8ojxNcgFzpd1BnR9946dHKhEF
Noting that my seed phrase for Phantom and Trust Wallet is the same - do you think there could be an issue due to this?
Very confused - not sure what to do. I have emailed support back after they responded to my ticket, but have not had a response for over 3 days.
This is the previous block hash on the transfer I initiated from Phantom to Trust Wallet:
9WSmzEfRK7499Hn2WWejW9hnN5PjZfEMCLRqsmbLraa3
Any advice would be hugely appreciated!
@Kmac Hello if I understand correctly, what you mean is you imported your phantom wallet to your Trust wallet then sent funds from phantom to trust wallet but the address changed ?
I didn’t intentionally try to import phantom to trust, but yes the second part of your sentence is correct.
@Kmac The derivation path for Trust wallet and phantom wallet could be different.
I’d suggest you find a wallet that would show both address and then try to access your funds there.
Hey please I am having the same problem with my bnb i transferred it from my Binance wallet and it shows a completed transaction in my wallet but my balance stays a 0 please what do I do ???
@Sevy Please check that your app is updated, switch your internet connection and then reimport your wallet.
Thank you so much! I used Solflare and it allowed me to select the correct deviation which contained my missing Bonk when restoring my wallet. Hugely appreciate your help Tobi.