I enter the recovery words,which is 12words ,i log in again but all my crypo are gone,please help me ,how can i retrieve all my money back, i regret using this wallet,i enter correct words.
Apologies for the inconvenience. Please make sure that you have the right set of words. Here is a guide that might help:
I had the same problem yesterday. After uninstalling and reinstalling the app, I entered the words. My contract is in my transaction history. But my balance is not showing. What must I do? Help please.
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Hello @omerekn
To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
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Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
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Transaction hash or link (if you have any, please copy and paste)
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Screenshots of the wallet (including errors or missing balance)
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White screen shot is my lost coins. I bought it again thinking it would be updated if I upload, but my lost coins did not come
https://bscscan.com/tx/0xe9affa367c3e1fd0d3d7b946c0bdf3503008a54e3b8de1323ea2c77962d3f978
[image]
Hello @omerekn
Your tokens are here 0x5d5d2db289d68ecb3a2d37418143eeb9119b7e6c
If it is not visible, then you need to add as a custom token using these details:
Network: Smartchain
Contract: 0x679d5b2d94f454c950d683d159b87aa8eae37c9e
Decimals: 7
I added the token manually but the balance is showing as zero. Now the balance is showing as zero again.
[image]
Hello @omerekn
You already sent a part of your tokens out and swapped the rest to BNB which you sent out too.
No, that’s not the problem, my balance on pancakeswap shows zero. I don’t see it as available balance. İt seemed before the wallet showed zero balance. After that, I cannot view the balance on pancakeswap.
Hello @omerekn
That is because you have no funds on your wallet
https://bscscan.com/address/0x5d5d2db289d68ecb3a2d37418143eeb9119b7e6c
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They appeared in my wallet before I entered the wallet recovery code. My problem is that when I uninstall and reinstall the app, these balances are no longer displayed in the wallet. I did not take any other action. There is no suspicious transaction.
please don’t. The only reason the balance is reset is if I uninstall and install the app. I uninstalled it again to check and installed it again same thing happened. I’m having a problem purely because of the app, not because of a suspicious process. It’s happened 2 times, I just used pancakeswap.
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Hi I have tried to restore my account, I literally changed my phone less then 2 days ago, and used my 12 digit phrase to restore trust wallet on new phone, but now the balances are not displaying and none of the additional coins that I had purchased through pancake swap and added to trust wallet are even showing, please help as a matter of urgency.
The 12 digit phrase is 100% accurate, and no one has access to this code so the balances should be displayed as they were disaying on the trust wallet app I had on my previous phone.
2 Likes
Hi @Kamrankhaliq
Apologies for the inconvenience.
Please make sure that you have the right set of words. Here is a guide that might help:
1 Like