Not received token but the addresses are correct

Hi guys, just seeing if you can help me please. I’ve sent over my polygon (MATIC) holdings from to this wallet within trust. I’ve used the correct addresses and also the transactions were completed, however I have not received my tokens?


Hello @Dan_malpass
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)

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I can see that my polygon holdings are in the Cronos network. I can see the exact amount but I’m not sure whether these are now lost or still recoverable :frowning:

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It’s not letting me post my screenshots…

Trust wallet version: 8.7(760) (iPhone 14 pro)

Hi Tobi,

Wallet Address:


Transaction Hash:

I can see I sent the polygon (MATIC) on the cronos network and I should’ve sent it on the ERC20 network instead. I hope this doesn’t mean I’ve lost my polygon holding. In total it should be about 1700ish tokens.

If I can recover these, how so?

Sending over screenshots now…

Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Cronos Chain
Contract: 0xf78a326ACd53651F8dF5D8b137295e434B7c8ba5
Decimals: 18

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Hello @Kerryco91 You transfered What exactly ? , plus we can’t found the address ,nothing match .

You can see your history here


Nothing match , there is no $56.44 , you should ask to coinbase .

This is your exact Txhash : 0xc330ff469ca0acc43c4ec22eafde0a411309fcc0077446dbaab0cc4c960082ba

But i can’t found your tansaction to this address : 0xf39F131e8983eD5083807E4bC062555B0dE75A6A

FOUND A 53.876195 transaction : Tether USDT you can add it manually to your Wallet if you can’t see it .

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Also there is a fake token in your wallet ( ERC-20 TOKEN ) Please don’t touch it at all .