Pending ETH transactions

[tonyruspa]

Trust Wallet for iOS, version 7.20 (691)
Wallet address: [redacted]
https://etherscan.io/address/[redacted]

It has been about 2 weeks now, since the first submitted transaction. Being still “Pending” after many days, on 2nd Nov I tried to cancel it by following this guide (new 0ETH transaction with old Nonce and high GAS price): Why is my transaction pending or stuck? : Trust Wallet
Unfortunately nothing changed and even the cancelling transaction got stuck.
What do you suggest.

Many thanks

[iamdeadlyz]

Hello @tonyruspa,

Thank you for reaching out to us!

Upon checking, there are no pending transactions.

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Heads up! Please be informed that we will never ask for your seed phrase; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.
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[tonyruspa]

Ok, thank you for your check.
Then I must have some issues with the mobile app itself.
I can see two Pending Transfers in my wallet.
Both transactions are stuck with no “confirmation”. From the transaction window I can only see the button “View on block explorer”, which leads to etherscan saying it cannot locate the TxnHash.

Is there something I can do for troubleshooting?

[iamdeadlyz]

Please try a full reinstallation of the app.
Make sure you have a backup before you proceed.

How to Backup a Multi-Coin Wallet

How to Get the Recovery Phrase Attention! It is always necessary to do backups. Your recovery phrases are the keys to your wallet. If you lose your recovery phrase then you will lose access to your wallet. With this guide, you should be able to gain access and make a backup of your recovery phrases. Step 1 - Launch Trust Wallet Open Trust Wallet and then tap on Settings. [image] Step 2 - Access Wallets In the Settings screen, you will find here Wallets. Tap on it to display the wa…

Uninstall and then reinstall your app.
Follow this guide to restore your wallet.

How to Restore a Multi-Coin Wallet

How to Restore a Multi-Coin Wallet What is a Recovery Phrase? Trust Wallet uses an industry standard for protecting your Private Keys. We are utilizing a 12-word Recovery Phrase for better security and convenience of managing multiple assets. The private key for every coin and token that is supported by the wallet is derived from this Recovery Phrase. As soon as you start creating a wallet, you will be presented by the 12-word Recovery Phrase. Important! Download Trust Wallet only from …

[tonyruspa]

Reinstalling did the trick!
Your support has been really appreciated.
Thank you

[iamdeadlyz]

You’re very welcome!

A reminder to always stay safe while exploring the crypto space, have a read:

• 3 Steps to Protect your Crypto Wallet
• 7 Essential Steps to Keep Your Crypto Wallet Secure

Always remember that we will never ask for your seed phrase; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately. Stay SAFU!