Please Help: BNB Not Recvd😭

Support & Feedback English
1

Can anyone help? i transfered .99 BNB from my Huobi wallet to my Trust wallet but the BNB never made it to my wallet. Its now been over 24hr. The funny thing is that on Bsc scan it shows the transaction as being completed but my wallet never recvd the BNB. You can check the transaction using my BNB Trust wallet address is

0xC58911E5dADF16A3CC00E89d34626830d0B2a77C

Screenshot_20211114-222313|250x500

7 Likes
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Hello @Runupachek2 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

2 Likes
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This is the transaction ID:
0xb514e9167a3561271f948a42cc13506c4c3727bda9d5bd84d60d8272384f5ab3

My Trust wallet addy: 0xC58911E5dADF16A3CC00E89d34626830d0B2a77C

1 Like
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Screenshot_20211115-102016
Screenshot_20211115-1020161080×2160 128 KB

Screenshot_20211115-101924
Screenshot_20211115-1019241080×2160 100 KB

My Trust Wallet app version is 2.12. I was trying transfer BNB from my Huobi wallet to my Trust wallet. The transaction says completed and its indicating my wallet balance but no BNB ever came to my Trust wallet.

5

i have the same issue
sent USDT in sept to a friend last month he figured out he never received the funds
trust wallet app version 6.6
0x25448e4F43b35bC7566AC2D160Ceb73A058634ac
tx: 0xf55e43c8e6e5412144357a33b0743efde1dfc64c624473d3c8138630e16b8191
status is success on bscscan
what can we do?

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I had the same issue. I transferred BNB in bits to more than 1 BNB & ETH. But it keeps transferring out of my trust wallet shortly after depositing. I see transactions on ether scan and explorer but no BNB balance in my wallet! I launched a complaint and shared screenshots but no response yet.

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@Runupachek2 your BNB are in your wallet currently. You have to enable smart chain BNB. Follow the steps below:-

1.tap on top right corner.

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image1284×2661 203 KB

  1. Search smart chain and enable
    image
    image1284×2640 154 KB
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@PupJ he received and already transferred them out to another address: https://bscscan.com/token/0x55d398326f99059ff775485246999027b3197955?a=0x25448e4f43b35bc7566ac2d160ceb73a058634ac

(Open the link above Scroll the page down you’ll see all transactions)

1 Like
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7 posts were split to a new topic: Sent BUSD from Binance

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@amybajwa00 Send your wallet address and transaction hash in plain text too (copy and paste here).

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Hello how are you

I have made a transfer from Binance to a Coinbase Wallet to pay for a product online

Unfortunately, I was wrong to choose the network, I should have chosen (ERC20) but we use the (BSC).

After several attempts to fix the problem with Binance and Coinbase. Finally Binnace has informed us that trustwallet are the only ones who can solve the problem (they are the intermediaries) and return the money to my wallet. How can we do it to be able to recover the funds and make the correct transaction to coinbase?

regards

1 Like
15

@Jefe1 Please contact the customer support of Coinbase so they can assist you with the deposit issue.

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hi Alan, I contacted coinbase and binance. coin base told me that binance could solve the problem, binance told me that you are the intermediaries. only you can fix the problem. I do not know what to do now. the address was correct but the transfer method was incorrect. there money seems to be in limbo. I appreciate your help and understanding

17

@Jefe1 confirmed blockchain transactions can’t be reversed or cancelled.

We’ve nothing to do from our side.

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Thanks for the reply. Unfortunately, however, my Trust wallet is not giving me Smart Chain BNB as an option. It only gives BSCGirlMoon. Also, I copied the receive address from the BNB wallet in my Trust wallet already. So why would I have to add that Smart Chain BNB to accept if I had already sent to the BNB wallet address? Would not these two have separate wallet addresses? Either way the BNB are not showing in my wallet. And search is not giving me the Smart Chain BNB as an option to choose from.

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hello @Alan47 . I understand that. Could you know who is the owner of the wallet? my provider does not have the money because the transfer method is inappropriate, binance told me that you are the intermediaries between binance and coinbase. I just need a hint to fix it. definitely can’t do anything? thank you for your patience

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A post was split to a new topic: Bought with bsc to zillamatrix

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@Runupachek2 I told you to enable that because you enabled Smart Chain ERC20 not native smart chain. Probably you only have Ethereum single wallet not multi coin wallet, if that’s so import your wallet as multi coin wallet.

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@Alan47. That did it! Thanks for your support in this matter, you have been very helpful.

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Good day i have transferred catecoins to my binance bnb address before swapping and its now 8 days 18 hours i have not received my funds though the transaction is marked successful, can you kindly assist me please.